Journal ArticleDOI
Does ISO 9000 certification affect the dimensions of quality used for competitive advantage
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TLDR
In this paper, the impacts of ISO 9000 certification on companies' product quality were evaluated using the eight dimensions of quality, and the reasons for seeking certification were found to influence the degree to which quality is improved.About:
This article is published in European Management Journal.The article was published on 2000-08-01. It has received 114 citations till now. The article focuses on the topics: Eight dimensions of quality & Quality management.read more
Citations
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ISO 9001 certification research: questions, answers and approaches
TL;DR: The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics as mentioned in this paper, as such they express conclusions that are mainly derived from opinions and perceptions about the subject.
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The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQM
TL;DR: In this article, the authors reveal the true motives behind ISO 9000 certification for 85 large Greek companies and statistically test their relationship with: after-ISO performance and performance improvement in eight basic TQM categories; and the overall benefits gained from certification.
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Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies
TL;DR: In this article, the relationship between total quality management (TQM) and ISO 9000 has been investigated and it was found that internal motivation to implement ISO 9000 is associated with high performance, whereas external motivation is not.
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ISO 9000: integration rationales and organizational impacts
Olivier Boiral,Marie-Josée Roy +1 more
TL;DR: In this paper, an extension of a typology based on motivational factors is proposed and four integration rationales (quality enthusiasts, ISO integrators, ritual integrators and dissidents) are exposed.
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A triple analysis of ISO 9000 effects on company performance
TL;DR: In this article, the authors report new findings on the topic following a study using data from 713 companies and using the two methodologies that have been applied in the scientific literature: the comparison of certified and non-certified companies and a longitudinal study of the results of certification.
References
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Why firms seek iso 9000 certification: regulatory compliance or competitive advantage?
TL;DR: In this paper, the authors test the hypothesis that firms obtain ISO 9000 certification to comply with government and customer demands by estimating a probit model of the certification decision and find that other factors related to quality management and quality-based competition explain the adoption decision.
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Experiences of implementing ISO 9000 in Swedish industry
Matts Carlsson,Dan Carlsson +1 more
TL;DR: In this article, extensive research has been carried out regarding experiences of implementing of ISO 9000 in Swedish industry, where more than 50 per cent of the Swedish ISO 9000 companies certified in 1993 were investigated.
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An Evaluation of the Effects of Quality Improvement Activities on Business Performance
Robin Mann,Dennis Kehoe +1 more
TL;DR: In this paper, the authors investigated the effects of quality improvement activities on business performance and developed a classification system to ensure all business performance benefits (tangible and intangible) were included for analysis, which enabled a TQM quality activity model to be developed which classify 65 quality activities by their prime effect.
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ISO 9000 as an entry key to TQM: the case of Greek industry
TL;DR: In this article, the authors analyze ISO 9000 standards' contribution to Greek companies' competitiveness, by analysing the internal and external benefits of their application, as well as the problems and difficulties that Greek companies experienced during their development.