Journal ArticleDOI
How destination image and evaluative factors affect behavioral intentions
Ching Fu Chen,Dung-Chun Tsai +1 more
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TLDR
In this paper, a more integrated tourist behavior model by including destination image and perceived value into the "quality-satisfaction-behavioral intentions" paradigm was proposed, and the structural relationships between all variables with respect to different stages of tourist behaviors were investigated in the study.About:
This article is published in Tourism Management.The article was published on 2007-08-01. It has received 2017 citations till now.read more
Citations
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Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Ching Fu Chen,Fu Shian Chen +1 more
TL;DR: In this paper, the authors examined the visitor experience of heritage tourism and investigated the relationships between the quality of those experiences, perceived value, satisfaction, and behavioral intentions, using structural equation modeling (SEM) technique.
Journal ArticleDOI
Antecedents of Tourists’ Loyalty to Mauritius: The Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction
Girish Prayag,Chris Ryan +1 more
TL;DR: In this article, a theoretical model based on hypothesized relationships among four constructs, namely, destination image, place attachment, personal involvement, and visitors' satisfaction as antecedents of loyalty is evaluated.
Journal ArticleDOI
Destination image and tourist loyalty: A meta-analysis
TL;DR: In this paper, a meta-analysis of tourist image and tourist loyalty is presented, showing that overall image has the greatest impact on tourist loyalty, followed by affective image and cognitive image, while cognitive-affective joint image fails to demonstrate a stable relationship with tourist loyalty.
Journal ArticleDOI
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
TL;DR: In this paper, the authors explain the relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions in the quick casual restaurant industry, and demonstrate that customer satisfaction can act as a partial mediator in the relationship between overall quick casual restaurants image/perceived value and behavioral intention.
Journal ArticleDOI
Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level
TL;DR: This article explored the complex relationships between these constructs using structural equation modelling, whereby both formative and reflective constructs are included The structural model was tested on a sample of 1056 visitors at four tourist destinations in Slovenia and the empirical validation of the conceptual model supported the research hypotheses Destination attributes affect the perceived quality of tourist offerings, which positively relates to satisfaction as well as visitors' behavioural intentions.
References
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Journal ArticleDOI
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:
TL;DR: In this paper, evidence from past research and insights from an exploratory investigation are combined in a conceptual model that defines and relates price, perceived quality, and perceived value for a product.
Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
Journal ArticleDOI
Multivariate Data Analysis with Readings
Journal ArticleDOI
Customer value: The next source for competitive advantage
TL;DR: In this article, the authors present frameworks for thinking about customer value, customer value learning, and related skills that managers will need to create and implement superior customer value strategies in the next decade and beyond.
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