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Book ChapterDOI

Inequity In Social Exchange

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TLDR
The concept of relative deprivation and relative gratification as discussed by the authors are two major concepts relating to the perception of justice and injustice in social exchanges, and both of them can be used to describe the conditions that lead men to feel that their relations with others are just.
Abstract
Publisher Summary The process of exchange is almost continual in human interactions, and appears to have characteristics peculiar to itself, and to generate affect, motivation, and behavior that cannot be predicted unless exchange processes are understood. This chapter describes two major concepts relating to the perception of justice and injustice; the concept of relative deprivation and the complementary concept of relative gratification. All dissatisfaction and low morale are related to a person's suffering injustice in social exchanges. However, a significant portion of cases can be usefully explained by invoking injustice as an explanatory concept. In the theory of inequity, both the antecedents and consequences of perceived injustice have been stated in terms that permit quite specific predictions to be made about the behavior of persons entering social exchanges. Relative deprivation and distributive justice, as theoretical concepts, specify some of the conditions that arouse perceptions of injustice and complementarily, the conditions that lead men to feel that their relations with others are just. The need for much additional research notwithstanding, the theoretical analyses that have been made of injustice in social exchanges should result not only in a better general understanding of the phenomenon, but should lead to a degree of social control not previously possible. The experience of injustice need not be an accepted fact of life.

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Citations
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Journal ArticleDOI

Staff Stress and Burnout in Intellectual Disability Services: Work Stress Theory and Its Application.

TL;DR: In this article, a review of the work stress theories that have been applied within intellectual disability research is presented, focusing on five stress theories: person-environment, demand-support-control, cognitive-behavioural, emotional overload, and equity theory.
Journal ArticleDOI

Advancing Ethics in Public Organizations: The Impact of an Ethics Program on Employees’ Perceptions and Behaviors in a Regional Council

TL;DR: In this article, the authors examined the relationship between ethics and performance in local governance and found that ethical leadership was positively related to employees' awareness of the code of ethics, increased inclusion of employees in EDM, an improvement in the EC, greater organizational commitment, and higher QWL.
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Quality of Work Life: A Study of Employees in Shanghai, China

TL;DR: Wang et al. as mentioned in this paper examined how employees' work lives satisfy eight basic needs of employees and how the satisfaction of each individual need in their work life affects employees' job satisfaction, affective commitment, turnover intention, life satisfaction and general well-being.
Journal ArticleDOI

How men and women expect to feel and behave in response to inequity in close relationships

TL;DR: A role-playing vignette study was conducted to test these propositions further and examine how the individual variable gender and exchange orientations affect responses to inequity as discussed by the authors, finding that women were more likely than men to expect to become distressed and to engage in equity-restoring behaviors in response to both types of inequity.
Journal ArticleDOI

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery

TL;DR: In this article, the mediating role of justice in the relationship between prior satisfaction and post-recovery satisfaction (both with the recovery and with the organization) was investigated, where the mediators were tested using a sample of 200 customers that had service failure experience at Chinese restaurants in Hong Kong.
References
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Journal ArticleDOI

A Theory of Social Comparison Processes

Leon Festinger
- 01 May 1954 - 
TL;DR: In this article, the authors pointed out that there is a strong functional tie between opinions and abilities in humans and that the ability evaluation of an individual can be expressed as a comparison of the performance of a particular ability with other abilities.
Journal ArticleDOI

Toward an understanding of inequity.

TL;DR: A special case of Festinger's cognitive dissonance, the theory specifies the conditions under which inequity will arise and the means by which it may be reduced or eliminated as discussed by the authors.
Journal ArticleDOI

The relationship of worker productivity to cognitive dissonance about wage inequities.

TL;DR: In this article, two hypotheses derived from dissonance theory were tested: (a) when a person is paid by the hour, his productivity will be greater when he perceives his pay as inequitably large than when identical pay is perceived as being equitable; and (b) when the same person was paid on a piecework basis, their productivity would be less than when he perceived his pay is inequitable large.
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