Journal ArticleDOI
Managing the expectations of external stakeholders in construction projects
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TLDR
In this article, the authors present the diverse expectations of external stakeholder groups, i.e., governmental authorities, general public, and affected local communities, in construction projects and the practical steps to manage the expectations are also outlined.Abstract:
Purpose
The consideration of external stakeholders has proven to be more critical than internal stakeholders in construction projects. The purpose of this paper is to present the diverse expectations of external stakeholder groups, i.e. governmental authorities, general public, and affected local communities, in construction projects. The practical steps to manage the expectations are also outlined.
Design/methodology/approach
A three-stage methodology was adopted for the review. The primary terms “stakeholder,” “project participants,” or “project environment” were first searched in four popularly search engines and eight top journals that publish construction research to retrieve publications. After a second-stage filtering process, the selected data were then analyzed and reviewed in line with the objectives.
Findings
In total, 49 common expectations were identified and classified. The results indicate that each stakeholder group pursues expectations in line with the social, environmental, and economic sustainability objectives. For effective management, project managers (PMs) must know stakeholder opportunities and threats, fulfill social responsibilities, establish common goals, apply appropriate strategies, and enhance stakeholder satisfaction.
Research limitations/implications
The identified expectations are only based on the selected publications. Even though the expectations have been categorized in line with the triple bottom line model, the relative importance of the expectations cannot be ascertained since there is no empirical support.
Practical implications
PMs can play safe by acknowledging the stakeholder expectations and employ such strategies to curtail resulting impacts and maximize mutual benefits. The list of expectations could also be used to promote equitable value optimization in projects, enhance needs fulfillment, and facilitate the evaluation of external stakeholder satisfaction.
Originality/value
This study provides a comprehensive checklist of construction stakeholder expectations which hitherto, is lacked in the literature. Moreover, practical steps to manage the expectations of external stakeholders have been discussed.read more
Citations
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Sustainability integration in the management of construction projects: A morphological analysis of over two decades’ research literature
TL;DR: In this article, a three-stage research process is used for searching and shortlisting, systematically reviewing, and Morphological Analysis (MA) of 130 selected journal articles to synthesize over two decades of published research on sustainability integration in management of construction projects.
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Communication, coordination, decision-making and knowledge-sharing: a case study in construction management
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External stakeholder strategic actions in projects: A multi-case study
TL;DR: In this paper, the authors explore combinations of actions that external stakeholders normally pursue to influence construction projects, and hypothesise factors affecting the use of these combinations, and propose a theoretical framework of stakeholder strategic actions and a multiple-case study in the Vietnamese construction industry.
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Exploring the impact of stakeholder management strategies on managing issues in PPP projects
TL;DR: In this article, the authors present a stakeholder management approach for public private partnership (PPP) where many stakeholders whose individual interests may not be in agreement, leading to conflicting objectives.
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The Leading Digital Technology Companies and Their Approach to Sustainable Development
Peter Jones,Martin G Wynn +1 more
TL;DR: In this article, the authors present an exploratory review of how the leading companies within the digital transformation market have addressed sustainable development, concluding that the current sustainability objectives of the technology companies are driven as much by commercial reality as any altruistic motives.
References
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Book
Strategic Management: A Stakeholder Approach
TL;DR: The Stakeholder Approach: 1. Managing in turbulent times 2. The stakeholder concept and strategic management 3. Strategic Management Processes: 4. Setting strategic direction 5. Formulating strategies for stakeholders 6. Implementing and monitoring stakeholder strategies 7. Conflict at the board level 8. The functional disciplines of management 9. The role of the executive as mentioned in this paper.
Journal ArticleDOI
Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts
TL;DR: In this paper, a theory of stakeholder identification and saliency based on stakeholders possessing one or more of three relationship attributes (power, legitimacy, and urgency) is proposed, and a typology of stakeholders, propositions concerning their saliency to managers of the firm, and research and management implications.
Journal ArticleDOI
The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications
Thomas Donaldson,Lee E. Preston +1 more
TL;DR: In this article, the authors examine three aspects of the stakeholder theory and critique and integrate important contributions to the literature related to each, concluding that the three aspects are mutually supportive and that the normative base of the theory-which includes the modern theory of property rights-is fundamental.
Journal ArticleDOI
Toward a Comprehensive Theory of Collaboration
Donna J. Wood,Barbara Gray +1 more
TL;DR: The Journal of Applied Behavioral Science presents two special issues in which nine research-based articles and two overviews address various theoretical and empirical perspectives on the process of behavioral change as mentioned in this paper.
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