Journal ArticleDOI
Proposed relationship of TQM and organisational performance using structured equation modelling
TLDR
In this article, the authors have reviewed the literature on TQM and organized the paper along two main themes: the evolution of TQMs considered as a set of practices, and its impacts on organisational performance.Abstract:
Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation?read more
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Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Journal Article
The effects of organizational context on quality management: An empirical investigation
TL;DR: In this paper, the authors investigated the relationship between organizational quality context and actual and ideal quality management using data collected from 152 managers from 77 business units of 20 manufacturing and service companies in order to measure managers' perceptions of ideal and actual quality management in terms of eight critical factors including product/service design, training, employee relations and top management leadership.
Journal ArticleDOI
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
TL;DR: In this article, the authors investigated the relationship between total quality management practices and quality performance in Indian service companies and found that TQM practices were partially correlated with quality performance of the Indian Service companies.
Journal ArticleDOI
Quality management and performance: An annotated review
Mehran Ebrahimi,Mehran Sadeghi +1 more
TL;DR: In this article, the impact of QM practices on firm performance has been the subject of constant interest and challenge among researchers and empirical studies have attempted to investigate QM practice-performance relationships in different contexts.
Journal ArticleDOI
A structural equation model of TQM, market orientation and service quality: Evidence from a developing nation
TL;DR: In this article, the authors examined the relationship between total quality management (TQM), market orientation and service quality in the Malaysian service industry and found that market orientation is also significantly related to service quality.
References
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Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Book
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management as discussed by the authors was used in the Out of the Crisis, originally published in 1982, to explain the principles of management transformation and how to apply them.
Book
The Machine That Changed the World
TL;DR: A 5-million-dollar 5-year study on the future of the automobile industry was conducted by the Massachusetts Institute of Technology (MIT) as mentioned in this paper, which was based on the International Motor Vehicle Program (IMVP).