Open AccessDissertation
The Role of trait emotional intelligence and the Big Five in the selection of emotional labour strategies
About:
The article was published on 2006-01-01 and is currently open access. It has received 24 citations till now. The article focuses on the topics: Emotional intelligence & Emotional labor.read more
Citations
More filters
Role of social desirability in personality testing for personnel selection: The red herring
TL;DR: In this article, the authors meta-analyzed the social desirability literature, examining whether social desire functions as a predictor for a variety of criteria, as a suppressor, or as a mediator.
Journal ArticleDOI
Trait emotional intelligence, conflict communication patterns, and relationship satisfaction
TL;DR: This article examined the relationship satisfaction in cohabiting heterosexual couples and found that the most satisfied couples were those who did not avoid discussion of relationship problems and who rated their partners high in EI.
Journal ArticleDOI
Recent and Lifelong Sexual Dysfunction in a Female UK Population Sample: Prevalence and Risk Factors
TL;DR: The study provides the first UK population-based assessment of recent and lifelong FSD using validated outcome measures and accounting for sexual distress, and indicates that FSD is common in the general population and is influenced by psychosocial factors with different pathoetiologies underlying recent and lifetime FSD.
Journal ArticleDOI
Promoting well-being: The contribution of emotional intelligence
TL;DR: Competencies with the potential to enhance well-being and performance among future workers are examined, highlighting the contributions of trait EI in explaining both hedonic and eudaimonic well- being, after controlling for the effects of fluid intelligence and personality traits.
A Quantitative Analysis of the Relationship between Emotional Intelligence and Foreign Language Learning
TL;DR: In this article, the role of emotional intelligence in second language learning was examined, and the importance of emotion in second-language learning was discussed in the context of the importance emotional intelligence.
References
More filters
Journal ArticleDOI
The big five personality dimensions and job performance: a meta-analysis
TL;DR: In this article, the authors investigated the relation of the Big Five personality dimensions (extraversion, emotional stability, Agreeableness, Conscientiousness, and Openness to Experience) to three job performance criteria (job proficiency, training proficiency, and personnel data) for five occupational groups (professionals, police, managers, sales, and skilled/semi-skilled).
Journal ArticleDOI
Illusion and well-being: a social psychological perspective on mental health
TL;DR: Research suggesting that certain illusions may be adaptive for mental health and well-being is reviewed, examining evidence that a set of interrelated positive illusions—namely, unrealistically positive self-evaluations, exaggerated perceptions of control or mastery, and unrealistic optimism—can serve a wide variety of cognitive, affective, and social functions.
Book
Emotional Intelligence: Why It Can Matter More Than IQ
TL;DR: Goleman as mentioned in this paper argues that our view of human intelligence is far too narrow, ignoring a crucial range of abilities that matter immensely in terms of how we do in life, including self-awareness and impulse control, persistence, zeal and self-motivation, empathy and social deftness.
Journal ArticleDOI
An alternative "description of personality": the big-five factor structure.
TL;DR: The generality of this 5-factor model is here demonstrated across unusually comprehensive sets of trait terms, which suggest their potential utility as Big-Five markers in future studies.
Journal ArticleDOI
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents:
TL;DR: In this article, the authors collected 700 incidents from customers of airlines, hotels, and restaurants and used the critical incident method to identify the most frequent service encounter from the customer's point of view.