Journal ArticleDOI
Towards a conceptual framework of lay evaluation of health care.
TLDR
It is argued in this paper that much of the empirical research into the public's and patients' perceptions of the adequacy of health care has suffered from conceptual weaknesses and as a result of these weaknesses, a contradictory pattern of findings has emerged.About:
This article is published in Social Science & Medicine.The article was published on 1988-01-01. It has received 247 citations till now. The article focuses on the topics: Health care & Health policy.read more
Citations
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Journal ArticleDOI
The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.
Journal ArticleDOI
The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study
TL;DR: In this article, the authors proposed an integrative model of health care consumer satisfaction based on established relationships among service quality, value, patient satisfaction and behavioral intention, and tested it in the context of South Korean health care market.
Journal ArticleDOI
Quality of care. Development of a patient-centred questionnaire based on a grounded theory model.
TL;DR: A questionnaire, Quality from Patients' Perspective (QPP), was developed which consisted of 56 items and each item was evaluated in two ways by the respondent; assessment of perceived reality and evaluation of subjective importance (Likert scales).
Journal ArticleDOI
Client satisfaction and quality of health care in rural Bangladesh
TL;DR: This study underscores that client satisfaction is determined by the cultural background of the people and shows the dilemma that, though optimally care should be capable of meeting both medical and psychosocial needs, in reality care that meets all medical needs may fail to meet the client's emotional or social needs.
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Improving patients' communication with doctors: a systematic review of intervention studies.
TL;DR: Overall, half of the interventions designed to increase patients' participation in medical consultations resulted in increased patient participation, with slightly more significant results found for bids for clarification than question-asking, but there were significant improvements in other outcomes.
References
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Journal ArticleDOI
Problems in the conceptual framework of patient satisfaction research: an empirical exploration.
Ray Fitzpatrick,Anthony Hopkins +1 more
TL;DR: It is concluded that patients' varying concerns with regard to their illness need to be more directly considered in explaining different responses to medical consultations to enable a more sensitive evaluation of health care from the patient's point of view.
Book
Health and Illness: The Lay Perspective
TL;DR: How consumers define health and illness, how and when they decide to seek medical help and what their expectations of services are are are shown.
Book
Aspects of Illness
TL;DR: The failure of positivism illness as social action accounts of illness illness and every-day life illness and sufferers the way forward is examined.
Journal ArticleDOI
Satisfaction with health care: A predictor of adolescents' appointment keeping
Iris F. Litt,Walter R. Cuskey +1 more
TL;DR: In this article, a short, reliable instrument was developed to assess adolescent patients' satisfaction with their clinic care, and the patient's satisfaction was highly correlated with subsequent compliance in coming for appointments.