Y
Youngjoon Choi
Researcher at Hong Kong Polytechnic University
Publications - 48
Citations - 1767
Youngjoon Choi is an academic researcher from Hong Kong Polytechnic University. The author has contributed to research in topics: Tourism & Hospitality. The author has an hindex of 15, co-authored 34 publications receiving 847 citations. Previous affiliations of Youngjoon Choi include Pennsylvania State University.
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Examining the Role of Emotional and Functional Values in Festival Evaluation
TL;DR: In this paper, the antecedents of emotional and functional values of festival participation were identified, and the relative contribution of these values to satisfaction levels and behavioral intentions of festival participants was investigated.
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Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
TL;DR: In this paper, a series of experimental studies were implemented to investigate consumers' preference for robot-staffed hotels during the COVID-19 pandemic and found that consumers had a more positive attitude toward robotstaffed (vs. humanstaffed) hotels when the global health crisis was salient.
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Service robots in hotels: understanding the service quality perceptions of human-robot interaction
TL;DR: Human staff services are perceived higher than the services of service robots in terms of interaction quality and physical service environment, however, no significant difference in outcome quality is noted.
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Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
TL;DR: In this paper, two main studies are conducted to identify key service quality (SQ) attributes of Airbnb, verify the dimensionality of the SQ attributes, and examine the effects of these attributes on customer satisfaction.
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A state-of-the-art review of smart tourism research
TL;DR: Using a mixed-method approach combining qualitative and quantitative review techniques, this article analyzed 86 articles to identify state-of-the-art thematic research trends and articulate knowledg...