Vista University

About: Vista University is a based out in . It is known for research contribution in the topics: Boron trifluoride & Higher education. The organization has 225 authors who have published 336 publications receiving 3345 citations.

The relative influence of service quality dimensions on perceptions of service quality in the banking industry

Abstract: Quality is an extremely difficult concept to define, describe and measure. Consequently, few academics and authors have attempted to model it and research findings on its influence on key business variables such as profitability and market share are confusing and inconclusive. These problems are compounded in the service sector where the use of objective measures of quality is almost impossible. In this study the pioneering work of Parasuraman, Zeithaml and Berry on service quality is used as framework to investigate the relative influence of service quality dimensions on overall perceptions of service quality in the banking industry. The empirical results show that empathy, assurance and reliability are the service quality dimensions which exert the most influence on consumers' evaluations of overall service quality.

“Head tells stories”: A scandalous emancipatory strategy

Abstract: Summary The autobiographical material relating to Bessie Head's origins was not only adhered to by her in her life but is also inscribed in her fiction, notably in A Question of Power and Maru. The “truth” of her story of origins has been the subject of heated academic exchanges in South Africa, her country of origin. Head's story is examined as a paradoxical emancipatory strategy which both locks her into South Africa's most banal racist metaphor and also releases her to negotiate her empowerment. The paper examines the racist discourse of pre‐apartheid South Africa which produced Bessie Head's story of her origins and which continues to operate as a sub‐text to contemporary discourse. The two early novels, Maru and A Question of Power, are examined as re‐writings of Head's story, in which the conflict between racial identity and subjectivity is a central thematic concern. The novels are read as testimonies both to the power of ideology to affect the material and discursive subject and to Head's struggle...

HIV/AIDS and employment law: a comparative synopsis

Abstract: This article identifies some of the problems which HIV/AIDS poses for an employment relationship and how law continues to deal with them against the background of what has already been written on the subject within the employment relationship. The intention here, is to avoid as far as possible, re-writing what others have written on the issue and rather to expose what are basically divergent approaches to the HIV/AIDS bane in the workplace. Four countries, viz Botswana, South Africa, the United Kingdom and the United States of America are considered. Because HIV infection continues to invoke unwarranted phobia and undue bigotry, the initial focus is on the clinical aspects of the condition.