Showing papers in "International Journal of Hospitality Management in 2020"

TL;DR: In this paper, the authors reviewed the overall impacts of coronavirus disease 2019 (COVID-19) pandemic on China's hotel industry and proposed a management framework to address the anti-pandemic phases, principles, and strategies.

TL;DR: The studies found that high levels of expected cleanliness through advanced cleaning technologies moderate the impacts of expected interaction on perceived health risk and hotel booking intention, and the proposed perceived risk mechanism was effective in post-pandemic scenarios.

TL;DR: This exploratory study extends knowledge about the key concerns, ways of coping, and the changes and adjustments undertaken by these firms’ owners and managers during the COVID-19 outbreak to an international sample of 45 predominantly small hospitality businesses.

TL;DR: Wang et al. as mentioned in this paper proposed a comprehensive model integrating UTAUT, ECM and TTF with the trust factor and examined 532 valid FDA users' continuance intention of using FDAs during the COVID-19 pandemic period in China.

TL;DR: In this paper, a survey of 220 respondents at hotels suggests that training and employee involvement are critical tools in directly stimulating employee commitment and organisational citizenship behavior towards the environment (OCBE), and hotels' environmental performance.

TL;DR: It is found that the levels of organisational resilience and the extent of CSR practices reinforce perceived job security of managers which, in turn, determines their organisational commitment.

TL;DR: In this paper, the authors present a review of the existing literature on the sharing economy (SE) and highlight its economic, social, and environmental impacts, highlighting the lack of regulations and policies for SE around the world.

TL;DR: This paper reviewed 170 articles published between 1990 and 2017 covering different conceptual frameworks, measures, and samples to evaluate the current state of the field, integrate findings, identify gaps, and suggest avenues for future research.

TL;DR: In this article, the authors analyzed the buffering role of psychological capital (PsyCap) as a strategy by which employees overcome the negative impact of job insecurity on SWB and JP.

TL;DR: In this article, a multi-group analysis and an importance-performance map analysis by means of PLS-SEM are used to differentiate between service quality performance scores and their influences on customer satisfaction across accommodation with a different star grading.

TL;DR: In this article, the impact of CSR on CFP has a U-shaped form, where CSR is a cost that translates into higher benefits only when it generates solid relationships between firms and their stakeholders.

TL;DR: In this paper, the authors meta-analytically examined 35 antecedents of turnover intention in the hospitality industry and found that work attitudes, job strains, and role stressors/interrole conflicts showed relatively large effects on turnover intention.

TL;DR: In this paper, the authors proposed a framework for predicting purchase intention by adapting the theory of consumption values to the online travel agencies context and found that quality-of-benefit, monetary, social status, preference, and information values predict purchase intention toward OTAs, with the chief driver being the quality of benefits value followed by the preference value.

TL;DR: In this paper, the authors analyzed big data in the form of online reviews, as available in TripAdvisor, to understand the pivotal attributes of luxury hotel service in Malaysia, and determined that quality of rooms and interaction with employees have been determined as major drivers of customers' word of mouth and revisit intentions.

TL;DR: In this article, the mediating role of work engagement in the relationship between job insecurity and nonattendance and non-green behaviors was investigated, where data were gathered from hotel employees using one-week time lag between the study waves and their direct supervisors.

TL;DR: A continuum of host pandemic responses is offered which illustrates different types of hosts in relation to their market perspective and intention to continue hosting on P2P platforms and carries theoretical implications as it offers insights to academics exploring crisis impacts on P1P accommodation.

TL;DR: In this article, the authors investigated the effect of multidimensional corporate social responsibility activities on customers' corporate image, customer citizenship behavior (CCB), and long-term relationship orientation (LRO).

TL;DR: In this paper, the authors extended the innovation resistance theory to examine the barriers to positive purchase intentions toward online travel agencies (OTAs) and found that benefits barrier is the chief inhibitor of purchase intentions.

TL;DR: This article examined the influence of innovativeness on customer value co-creation behaviors to clarify the mediating effect of customer engagement and found that customer engagement mediates the association between innovation and customer value creation behaviors.

TL;DR: In this paper, the effects of the COVID-19 pandemic and the resulting state policies on the hospitality industry were investigated using high-frequency data that covers a representative sample of small businesses in the United States.

TL;DR: This article investigated why hospitality employees participated in organizational citizenship behaviors related to company sustainability efforts and found that employees' environmental belief partially mediates the influences of both environmental-transformational leadership and environmental policies on organizational citizenship behavior toward the environment.

TL;DR: In this article, the authors investigated the relationship between customer perceptions of AI service quality, AI customer satisfaction, and customer engagement in the hotel context and found that AI preference has a significant moderation effect on information quality and satisfaction.

TL;DR: In this paper, the authors present the results of a bibliometric analysis of published academic research dealing with restaurants in the fields of hospitality, leisure, sport and tourism, aiming to identify the structure of relationships between previous and current themes, predict emerging trends and provide a longitudinal perspective on this research, covering the period 2000-2018.

TL;DR: In this paper, the authors examined the influence of celebrity endorsement on brand passion using data from air travelers and found that celebrity attractiveness had the strongest influence on air travelers' brand passion via relatedness need satisfaction.

TL;DR: In this paper, the authors evaluate the potential for future integration of blockchain technology in the context of tourism and hospitality operations management, by reviewing examples of existing applications of BCT in various economic sectors and across different consumption markets.

TL;DR: In this paper, the authors integrated the conceptual model of website evaluation into the theory of planned behaviour to examine the impacts of functionality and usability towards mobile payment on the repurchase intention of consumers within a Chinese context by mainly testing the mediating effects of attitude, subjective norms and perceived behaviour control.

TL;DR: Workplace spirituality mediated organizational justice-organizational citizenship behavior link and ethical climate-workplace deviant behavior link was investigated in this paper, where 641 Indian employees employed at economy to luxury hotels.

TL;DR: In this paper, a cross-sectional survey and partial least squares path modeling tool are used to determine the complex essence of the work engagement and well-being of cruise ship employees.

TL;DR: In this article, a conceptual framework of the service delivery system design for hospitality firms in the post-viral world is developed, which includes resource-based view, value chain analysis, stakeholder theory, PESTEL analysis, positioning strategy, and service delivery systems design.