Journal ArticleDOI
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong
TLDR
In this article, a multi-dimensional and hierarchical approach is used to examine the relationships between higher-order experiential quality, experiencial value (emotional value and functional value), trust, corporate reputation and behavioral intentions perceived by cruise tourists.About:
This article is published in Tourism Management.The article was published on 2018-06-01. It has received 169 citations till now. The article focuses on the topics: Experiential learning.read more
Citations
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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (Цепочка создания прибыли в сфере услуг: как ведущие компании связывают прибыль и рост с лояльностью, удовлетворением и ценностью)
TL;DR: Heskett, Sasser, and Schlesinger as mentioned in this paper show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly link profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity.
Journal ArticleDOI
User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2
TL;DR: In this article, the authors examined the adoption of mobile applications for restaurant searches and/or reservations (MARSR) by users, as part of their experiential quality, and found that the drivers of intentions to use MARSR are, in order of impact: habit, perceived credibility, hedonic motivation, price-saving orientation, effort expectancy, performance expectancy, social influence, and facilitating conditions.
Journal ArticleDOI
COVID-19 and repeat visitation: Assessing the role of destination social responsibility, destination reputation, holidaymakers’ trust and fear arousal
TL;DR: In this paper, the authors examined the influence of destination social responsibility on destination reputation, holidaymakers' perceived trust and their revisit intention, and investigated the moderation impact of fear arousal due to COVID-19 on the relations between visitors' revisit intention and its associated antecedents.
Journal ArticleDOI
Festival quality, self-connection, and bragging
TL;DR: In this article, the authors investigated how experiential purchase quality influences experience self-connection and braggart word-of-mouth, for both first-time and repeat visitors, using a mixed-method approach.
Journal ArticleDOI
Relationships between technology attachment, experiential relationship quality, experiential risk and experiential sharing intentions in a smart hotel
Hung-Che Wu,Ching-Chan Cheng +1 more
TL;DR: In this paper, the authors examined the relationships among the dimensions of technology attachment, relationship quality, risk, and experiential sharing intentions in a check-out from the LINQ Hotel & Casino in Las Vegas.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Multivariate data analysis
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
The Commitment-Trust Theory of Relationship Marketing
Robert Morgan,Shelby D. Hunt +1 more
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
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