Journal ArticleDOI
Are loyal visitors desired visitors
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This article is published in Tourism Management.The article was published on 2004-08-01. It has received 350 citations till now. The article focuses on the topics: Hospitality & Loyalty.read more
Citations
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Temporal destination revisit intention: The effects of novelty seeking and satisfaction
TL;DR: This paper explored the effects of tourists' novelty-seeking and destination satisfaction on the revisit intentions measured on short-term, mid-term and long-term bases, and found that novelty seeking was a significant antecedent of midterm revisit intention that was connected to longterm intention.
Journal ArticleDOI
The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour
TL;DR: In this paper, the authors developed an innovative model for evaluation of the effect of a destination's image on the loyalty intentions of tourists, and explored whether market heterogeneity affects this relationship by performing a latent cluster analysis.
Journal ArticleDOI
Consumer behaviour in tourism: Concepts, influences and opportunities
TL;DR: In this paper, a review of consumer behaviour in tourism is presented, focusing on the key concepts, external influences and opportune research contexts in contemporary tourism consumer behaviour research, including decision making, values, motivations, self-concept and personality, expectations, attitudes, perceptions satisfaction, trust and loyalty.
Journal ArticleDOI
A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists.
TL;DR: This article examined a behavioral model of wetlands tourism using variables of destination image, attitude, motivation, satisfaction and future behavior for tourists at Cigu, Sihcao and Haomeiliao in southwestern Taiwan.
Journal ArticleDOI
The business value of online consumer reviews and management response to hotel performance.
TL;DR: In this article, the authors present a panel data analysis of online consumer reviews and management responses of 843 hotels on a hotel review website and find that overall rating, attribute ratings of purchase value, location and cleanliness, variation and volume of consumer reviews, and the number of management responses are significantly associated with hotel performance.
References
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Journal ArticleDOI
Customer Loyalty: Toward an Integrated Conceptual Framework:
TL;DR: In this paper, customer loyalty is viewed as the strength of the relationship between an individual's relative attitude and repeat patronage, and the relationship is mediated by social norms and situational factors.
Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
Book
An introduction to statistical methods and data analysis
TL;DR: In this article, the Chi-square test of homogeneity of proportions is used to compare the proportions of different groups of individuals in a population to a single variable, and the Wilcoxon Signed-Rank Test is used for the comparison of different proportions.
Journal ArticleDOI
Quality, satisfaction and behavioral intentions
Dwayne A. Baker,John L. Crompton +1 more
TL;DR: In this paper, a structural equations model was used to investigate the effect of perceived performance quality on behavioral intentions and satisfaction, and the results indicated that the perceptions measure of quality fitted the hypothesized model better than data derived from the subjective disconfirmation measure.
Book
Marketing for Hospitality and Tourism
TL;DR: The role of marketing in strategic planning in Hospitality and Tourism marketing is discussed in this paper, where the authors present an overview of the HOSPITALITY and TOURISM marketing process.