Can machines talk? Comparison of Eliza with modern dialogue systems
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TLDR
An original experiment comparing five successful artificial dialogue systems with an online version of Eliza to find if current dialogue systems use the same, psychotherapist questioning technique as Joseph Weizenbaum's 1960 natural language understanding programme, Eliza, shows statistical significance shows these dialogue systems are an improvement on their predecessor.About:
This article is published in Computers in Human Behavior.The article was published on 2016-05-01 and is currently open access. It has received 88 citations till now. The article focuses on the topics: Conversation & Turing test.read more
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Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
TL;DR: This study investigates the relevance of anthropomorphism and social presence to important company-related outcomes, such as attitudes, satisfaction and the emotional connection that consumers feel with the company after interacting with the chatbot.
Book ChapterDOI
Why People Use Chatbots
TL;DR: The study identifies key motivational factors driving chatbot use; the most frequently reported motivational factor is “productivity”; chatbots help users to obtain timely and efficient assistance or information.
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Service robot implementation: a theoretical framework and research agenda
TL;DR: A three-part framework, comprised of robot design, customer features, and service encounter characteristics, specifies key factors within each category that need to be analyzed together to determine their optimal adaptation to different service components.
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Chatbots: History, technology, and applications
TL;DR: This literature review presents the History, Technology, and Applications of Natural Dialog Systems or simply chatbots, and compose a general architectural design that gathers critical details, and highlights crucial issues to take into account before system design.
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What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study
TL;DR: Users’ trust in chatbots for customer service was found to be affected by factors concerning the specific chatbot, specifically the quality of its interpretation of requests and advise, its human-likeness, its self-presentation, and its professional appearance.
References
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Book
Computing Machinery and Intelligence
TL;DR: If the meaning of the words “machine” and “think” are to be found by examining how they are commonly used it is difficult to escape the conclusion that the meaning and the answer to the question, “Can machines think?” is to be sought in a statistical survey such as a Gallup poll.
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ELIZA — a computer program for the study of natural language communication between man and machine
TL;DR: A discussion of some psychological issues relevant to the ELIZA approach as well as of future developments concludes the paper.
Book ChapterDOI
The Anatomy of A.L.I.C.E.
TL;DR: It is shown how to use AIML to create robot personalities like A.I.L.C.E. that pretend to be intelligent and selfaware, and some of the philosophical literature on the question of consciousness is considered, including Searle's Chinese Room, and the view that natural language understanding by a computer is impossible.
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Psychologism and behaviorism
TL;DR: This paper makes two claims: first, psychologism is true, and thus a natural behaviorist analysis of intelligence that is incompatible with psychologicism is false, and the standard arguments against behaviorism are inadequate to defeat this natural behaviorists analysis of Intelligence or to establish Psychologism.