Journal ArticleDOI
Cross-category effects of induced arousal and pleasure on the Internet shopping experience
Satya Menon,Barbara E. Kahn +1 more
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This article found that the characteristics of products and websites that are encountered early in online browsing can significantly influence the level of arousal and pleasure that consumers experience, and thereby can influence their later shopping behavior.About:
This article is published in Journal of Retailing.The article was published on 2002-03-01. It has received 657 citations till now. The article focuses on the topics: Pleasure.read more
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Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in
John G. Lynch,Joseph W. Alba +1 more
TL;DR: In this paper, the authors examine the implications of electronic shopping for consumers, retailers, and manufacturers, assuming that near-term technological developments will offer consumers unparalleled opportunities to locate and compare product offerings.
Journal ArticleDOI
What drives consumers to shop online? A literature review
TL;DR: In this paper, the authors proposed a framework to increase researchers' understanding of consumers' attitudes toward online shopping and their intention to shop on the Internet, using the constructs of TAM as a basis, extended by exogenous factors and applying it to the online shopping context.
Journal ArticleDOI
Customer Experience Management in Retailing: Understanding the Buying Process
Nancy Puccinelli,Ronald C. Goodstein,Dhruv Grewal,Robert Price,Priya Raghubir,David W. Stewart +5 more
TL;DR: In this article, the authors provide an overview of existing consumer behavior literature and suggest that specific elements of consumer behavior (goals, schema, information processing, memory, involvement, attitudes, affective processing, atmospherics, and consumer attributions and choices) play important roles during various stages of the consumer decision process.
Journal ArticleDOI
The theme park experience: an analysis of pleasure, arousal and satisfaction.
TL;DR: In this paper, the authors analyzed how visitors' emotions in a theme park environment influence satisfaction and behavioral intentions, and found that visitors' willingness to pay more for the service is more likely to be induced by disconfirmation than by satisfaction alone.
Journal ArticleDOI
Development of a scale to measure the perceived benefits and risks of online shopping
TL;DR: In this article, the authors report the development of scales to measure the perceived benefits and risks associated with online shopping based on an exploratory qualitative inquiry and quantitative assessment, a four-factor scale of perceived benefits of online shopping and a three-factor scales of perceived risks were developed.
References
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An approach to environmental psychology
TL;DR: In this paper, the authors proposed that environmental stimuli are linked to behavioral responses by the primary emotional responses of arousal, pleasure, and dominance, and used information rate to compare the effects of different environments, each with stimulation in many sense modalities.
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Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
Donna L. Hoffman,Thomas P. Novak +1 more
TL;DR: The authors address the role of marketing in hypermedia computer-mediated environments by considering hypermedia CMEs to be large-scale (i.e., national or global) networked enviro...
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