Journal ArticleDOI
Revisiting the Satisfaction-Loyalty Relationship: Empirical Generalizations and Directions for Future Research
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TLDR
In this article, an extensive literature review highlights the state of the art regarding the relationship between customer satisfaction and loyalty, both attitudinal and behavioral, and brings to light several issues that should be carefully considered in analyzing the efficacy of customer satisfaction in explaining and predicting customer loyalty.About:
This article is published in Journal of Retailing.The article was published on 2013-09-01. It has received 418 citations till now. The article focuses on the topics: Loyalty business model & Customer delight.read more
Citations
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Role of Tour Guides in Tourism Promotion and Impact on Destination Image and Tourist Revisit Intention in Egypt: A PLS-SEM Model
TL;DR: In this paper, a quantitative methodology through a PLS-SEM model with SmartPls3 (v.3.2.8) was implemented in testing research hypotheses for the study, which indicated a positive and direct relationship between the role of tour guides in tourism promotion and destination image.
Journal ArticleDOI
The impact of culinary tourism on tourist satisfaction and destination loyalty: Padang city, West Sumatra context
TL;DR: In this article, the authors identify the impact of culinary tourism on tourist satisfaction and destination loyalty and the results show that culinary tourism has a positive and significant effect both on tourist loyalty and tourist satisfaction.
Journal ArticleDOI
What makes a brand interesting? Why care?
TL;DR: In this article, the authors explore the theoretical foundation of interestingness and test if it has merit in the branding context and identify the antecedents and outcomes of the interesting concept in the brand context.
Journal ArticleDOI
Understanding the effect of tourists’ attribute-level experiences on satisfaction – a cross-cultural study leveraging deep learning
TL;DR: Wang et al. as discussed by the authors investigated how cultural traits play a role regarding the effect of attribute-level experiences on tourist satisfaction, and proposed an attribute level sentiment analysis model (ASAM) to extract tourists' attribute level experiences from online reviews.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
Journal ArticleDOI
Customer Loyalty: Toward an Integrated Conceptual Framework:
TL;DR: In this paper, customer loyalty is viewed as the strength of the relationship between an individual's relative attitude and repeat patronage, and the relationship is mediated by social norms and situational factors.
Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
Journal ArticleDOI
Measuring the Involvement Construct
TL;DR: The Personal In-volvement Inventory was developed over four data sets of 268 undergraduate psychology students, two data set of 49 MBA students, and two data sets with 57 clerical and administrative staff members as mentioned in this paper.
Journal ArticleDOI
A National Customer Satisfaction Barometer: The Swedish Experience:
TL;DR: Swedish companies and some industries monitor customer satisfaction on a continual basis, but Sweden is the first country to do so on a national level as mentioned in this paper. And the annual Customer Satisfaction Baro...
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