Journal ArticleDOI
Revisiting the Satisfaction-Loyalty Relationship: Empirical Generalizations and Directions for Future Research
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TLDR
In this article, an extensive literature review highlights the state of the art regarding the relationship between customer satisfaction and loyalty, both attitudinal and behavioral, and brings to light several issues that should be carefully considered in analyzing the efficacy of customer satisfaction in explaining and predicting customer loyalty.About:
This article is published in Journal of Retailing.The article was published on 2013-09-01. It has received 418 citations till now. The article focuses on the topics: Loyalty business model & Customer delight.read more
Citations
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A Proposed Model of the Impact of Green Image on Green Loyalty: Application on Natural Cosmetics in Egypt
Doaa Ayoub,Madiha Metawie +1 more
TL;DR: In this paper , a model of the impact of green brand image on green loyalty mediated by green trust and green satisfaction and how demographics moderates these relationships was proposed, and data were collected using online surveys of female customers to test the proposed model empirically using structured questions.
Journal ArticleDOI
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
TL;DR: Wang et al. as discussed by the authors examined the influencing factors of mobile payment loyalty from a multi-dimensional value perspective by extending and integrating the Cognitive-Affective-Behaviour (C-A-B) model and the Theory of Consumption Values (TCV).
Journal ArticleDOI
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation
TL;DR: In this paper , Terui et al. explored the nonlinear modeling of customer satisfaction and loyalty for resource allocation strategies that promote efficient loyalty programs and evaluated the efficiency of loyalty programs under the assumption of full and limited access to customers and subsequently derive managerial implications.
Journal ArticleDOI
From transactions to transformations: exploring transformative food retailing
Hannu Saarijärvi,Leigh Sparks,Elina Närvänen,Maijaliisa Erkkola,Mikael Fogelholm,Jaakko Nevalainen +5 more
TL;DR: In this article , the authors define and conceptualise food retail as transformative and set a platform for future scholarly research and practice to uncover the full potential of food retailing in serving both consumers and society.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
Journal ArticleDOI
Customer Loyalty: Toward an Integrated Conceptual Framework:
TL;DR: In this paper, customer loyalty is viewed as the strength of the relationship between an individual's relative attitude and repeat patronage, and the relationship is mediated by social norms and situational factors.
Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
Journal ArticleDOI
Measuring the Involvement Construct
TL;DR: The Personal In-volvement Inventory was developed over four data sets of 268 undergraduate psychology students, two data set of 49 MBA students, and two data sets with 57 clerical and administrative staff members as mentioned in this paper.
Journal ArticleDOI
A National Customer Satisfaction Barometer: The Swedish Experience:
TL;DR: Swedish companies and some industries monitor customer satisfaction on a continual basis, but Sweden is the first country to do so on a national level as mentioned in this paper. And the annual Customer Satisfaction Baro...
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