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A conceptual framework to measure facilities management performance
Dilanthi Amaratunga,David Baldry +1 more
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Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness.Abstract:
This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.read more
Citations
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Journal ArticleDOI
Performance measurement in facilities management: driving innovation?
Michael Pitt,Matthew Tucker +1 more
TL;DR: It is suggested that a fully developed performance measurement solution via effective benchmarking can deliver as a business tool in facilities management (FM), whilst acting as a driver in the innovation process.
Journal ArticleDOI
Establishment of KPIs for facility performance measurement: review of literature
TL;DR: In this paper, the authors identify key performance indicators (KPIs) and categorize them based on specific aspects of facility performance measurement in order to facilitate a holistic performance assessment.
Journal ArticleDOI
Measuring retail supply chain performance
Neeraj Anand,Neha Grover +1 more
TL;DR: In this paper, the authors identify the key performance indicators (KPIs) for measuring supply chain performance and categorize them into four major categories: transport optimization, information technology optimization, inventory optimization and resource optimization.
Journal ArticleDOI
Ranking the indicators of building performance and the users’ risk via Analytical Hierarchy Process (AHP): Case of Malaysia
TL;DR: The establishment of the BPRT was successfully employed as an aid of improvement towards the current performance assessment of HEB by emerging the concept of building performance and risk into a numerical strategic approach.
Journal ArticleDOI
Customer performance measurement in facilities management
Matthew Tucker,Michael Pitt +1 more
TL;DR: This paper should be interpreted as an introduction to the theory and process behind the CPMS, whilst secondly in providing an update on the preliminary research findings from stage 1.
References
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Journal ArticleDOI
Basics of qualitative research : grounded theory procedures and techniques
Anselm L. Strauss,Juliet Corbin +1 more
TL;DR: In this article, the authors discuss the uses of literature and open coding techniques for enhancing theoretical sensitivity of theoretical studies, and give guidelines for judging a grounded theory study.
Journal ArticleDOI
Basics of Qualitative Research
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Qualitative Data Analysis
TL;DR: In the field of qualitative data analysis, qualitative data is extremely varied in nature. It includes virtually any information that can be captured that is not numerical in nature as mentioned in this paper, which is a generalization of direct observation.
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The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
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