scispace - formally typeset
Open AccessJournal ArticleDOI

Assessing Airbnb as a disruptive innovation relative to hotels: Substitution and comparative performance expectations

TLDR
In this paper, the authors investigate the extent to which Airbnb is used as a hotel substitute and examine how Airbnb guests expect their accommodations to perform relative to hotels, and find that nearly two-thirds of the tourists who use Airbnb use it as their hotel substitute.
About
This article is published in International Journal of Hospitality Management.The article was published on 2017-07-01 and is currently open access. It has received 365 citations till now. The article focuses on the topics: Sharing economy & Disruptive innovation.

read more

Citations
More filters
Journal ArticleDOI

Technological disruptions in services: lessons from tourism and hospitality

TL;DR: In this article, the authors explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems, and identify three areas of likely future disruption in service experiences: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences.
Journal ArticleDOI

What do Airbnb users care about? An analysis of online review comments

TL;DR: In this paper, the authors investigated the attributes that influence Airbnb users' experiences by analyzing a set of online review comments through the process of text mining and sentiment analysis, finding that Airbnb users tend to evaluate their experience based on a frame of reference derived from past hotel stays.
Journal ArticleDOI

Sharing economy: a comprehensive literature review.

TL;DR: In this paper, the authors present a review of the existing literature on the sharing economy (SE) and highlight its economic, social, and environmental impacts, highlighting the lack of regulations and policies for SE around the world.
Journal ArticleDOI

Progress on Airbnb: a literature review.

TL;DR: Wang et al. as mentioned in this paper reviewed the extant literature on Airbnb to assess the research progress that has been accomplished to date and provided a concise summary of Airbnb knowledge that will assist industry practitioners as they adapt to the recent rapid emergence of Airbnb.
Journal ArticleDOI

A review of research into paid online peer-to-peer accommodation: Launching the Annals of Tourism Research Curated Collection on peer-to-peer accommodation.

TL;DR: This paper created a knowledge map reflecting key areas of academic insight into the phenomenon of paid online peer-to-peer accommodation, synthesized these insights, and pointed to regions on the knowledge map which require our attention in the future.
References
More filters
Book

Discovering Statistics Using Ibm Spss Statistics

Andy P. Field
TL;DR: The Fourth Edition of Andy Field's Discovering Statistics Using SPSS 4th Edition focuses on providing essential content updates, better accessibility to key features, more instructor resources, and more content specific to select disciplines.
Journal ArticleDOI

Amazon's Mechanical Turk A New Source of Inexpensive, Yet High-Quality, Data?

TL;DR: Findings indicate that MTurk can be used to obtain high-quality data inexpensively and rapidly and the data obtained are at least as reliable as those obtained via traditional methods.
Posted Content

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

TL;DR: In this article, the authors propose a set of rules for managers to measure when traditional good management principles should be followed or rejected, based on the analysis of the disk drive industry, and demonstrate how a manager can overcome the challenges of disruptive technologies using these principles of disruptive innovation.
Journal Article

Disruptive Technologies: Catching the Wave

TL;DR: Bower and Christensen as mentioned in this paper explained what makes a Disruptive technology so dangerous and what current industry leaders can do to compete and keep their consumer base, and how to counter this.
Book

The Innovator's Solution: Creating and Sustaining Successful Growth

TL;DR: The Innovator's Solution as discussed by the authors is a must-read for all senior managers and business leaders responsible for innovation and growth, as well as members of their teams, and is a necessary addition to any innovation library.
Related Papers (5)
Frequently Asked Questions (10)
Q1. What contributions have the authors mentioned in the paper "Assessing airbnb as a disruptive innovation relative to hotels: substitution and comparative performance expectations" ?

Chen et al. this paper investigated the extent to which Airbnb is used as a hotel substitute and by comparing Airbnb guests ' performance expectations for Airbnb with that of hotels. 

This research also highlights directions for future research. A review of previous and a framework for future research. Moreover, this study introduced a new consumer-based approach for assessing disruptive innovations, and this approach can be used to investigate other apparent disruptive innovations in tourism and beyond. 

Chi-square tests then compared substitution behaviours of different groups, and standardized residuals highlighted significant group differences. 

Guttentag (2015) proposed three key appeals – price, household amenities, and authenticity; Tussyadiah (2015) found peer-to-peer short-term rental users were motivated by three factors – sustainability, community, andwere “cheaper price,” “location,” and “authentic experience. 

the process of disruptive innovation suggests upscale hoteliers should view Airbnb’s impacts on budget and mid-range hotels as a possible harbinger (Christensen, 1997). 

Regarding the type of Airbnb accommodation used, respondents who stayed in shared accommodation were more likely to use Airbnb as a hostel substitute, and those who stayed in an entire home were more likely to use Airbnb as a mid-range or upscale hotel substitute. 

The tourism research firm HVS (2015) estimated that in the 12 months ending August 2015 Airbnb caused a direct loss of $451 million for New York City hotels. 

Airbnb has released roughly two dozen destination-specific economic impact reports, which often state about 30% of Airbnb guests would not have otherwise visited a destination or stayed as long without Airbnb. 

Additional respondents were recruited via Mechanical Turk (an online panel), and through a handful of other sampling approaches, such as publishing invitation messages on travel-themed Twitter feeds and putting a referral link in the survey. 

To examine how Airbnb is perceived versus hotels, the survey assessed performanceexpectations of Airbnb, in addition to a hypothetical nearby budget hotel/motel, mid-range hotel,hotel strengths based on the hotel choice literature (e.g., Chu & Choi, 2000; Dolnicar & Otter, 2003) – cleanliness, comfort, confidence quality would meet expectations, ease of placing reservation, ease of checking in/out, ease of resolving unexpected problems, and security.