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Assessing Satisfaction with Core and Secondary Attributes
Rong Huang,Emine Sarigöllü +1 more
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The authors assesses visitor satisfaction with the core and secondary attributes of a tourist destination, using two conventional methods, stated and derived importance, and show the importance of core attributes are recoverable equally well, regardless of the method.Abstract:
This research assesses visitor satisfaction with the core and secondary attributes of a tourist destination, using two conventional methods, stated and derived importance. The article shows the importance of core attributes are recoverable equally well, regardless of the method. Importances of secondary attributes, however, vary depending on the estimation method. This difference is systematic. Researchers should use derived methods for assessing satisfaction with secondary attributes. The data are from surveys from visitors to Latin America.read more
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The efficacy of shopping value in predicting destination loyalty
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Performance of Environmental Resources of a Tourist Destination: Concept and Application
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European Tourist Perspective on Destination Satisfaction in Jordan's Industries
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References
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Customer satisfaction, market share, and profitability: Findings from Sweden.
TL;DR: In this paper, the authors question the economic benefits of improving customer satisfaction and question whether there are economic benefits to improving quality and customer satisfaction, and they also question the link between quality and satisfaction.
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Attractive Quality and Must-Be Quality
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Choice in Context: Tradeoff Contrast and Extremeness Aversion:
Itamar Simonson,Amos Tversky +1 more
TL;DR: In this paper, two hypotheses about the effect of context on choice are proposed, one hypothesis is that consumer choice is often influenced by the context, defined by the set of alternatives under consideration.
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Repeaters' behavior at two distinct destinations
TL;DR: In this paper, a model of multiple relationships among tourist satisfaction, previous visits, and behavioral intention to revisit was proposed, based on data collected from Britons visiting Spain and Turkey, with the difference between a mature and a less developed destination examined.