Journal ArticleDOI
Competing in Product and Service: A Product Life-Cycle Model
Morris A. Cohen,Seungjin Whang +1 more
TLDR
In this article, the authors developed a product life cycle model that studies a set of strategic choices facing manufacturers as they design the joint product/service bundle for a product which may require maintenance and repair support after its sale.Abstract:
In this paper we develop a product life-cycle model that studies a set of strategic choices facing manufacturers as they design the joint product/service bundle for a product which may require maintenance and repair support after its sale. The choice parameters of interest include the product price, the quality of after-sales service and the price to be charged for the after-sales service. We adopt a competitive, game-theoretic as opposed to single-firm optimization framework, where there is competition for the provision of after-sales service between the manufacturer and an independent service operator. The product price and the service quality/price are characterized by an equilibrium to a sequential game. The resulting outcome is applied to support the valuation of alternative product designs in explicit consideration of the tradeoff between profit from product sale and from the provision of after-sales service. The model can also be used to evaluate the asset value of a firm's customer base.read more
Citations
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Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
Journal ArticleDOI
Channel Conflict and Coordination in the E‐Commerce Age
Andy A. Tsay,Narendra Agrawal +1 more
TL;DR: In this paper, the authors develop a model that captures key attributes of such a setting, including various sources of inefficiency, and identify a number of counterintuitive structural properties, and examine ways to adjust the manufacturer-reseller relationship that have been observed in industry.
Journal ArticleDOI
Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
TL;DR: In this paper, the authors analyzed the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001-2007 period, and found that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities.
Journal ArticleDOI
Developing integrated solution offerings for remote diagnostics: A comparative case study of two manufacturers
Saara Brax,Katrin Jonsson +1 more
TL;DR: In this paper, two manufacturing firms entering condition-based maintenance business reveals the complex nature of establishing integrated solutions and existing literature on integrate solutions, and analyzes two companies entering condition based maintenance business.
Journal ArticleDOI
Price and service competition between new and remanufactured products in a two-echelon supply chain
TL;DR: In this paper, a supply chain consisting of two manufacturers and a retailer is considered, where the first manufacturer is a traditional manufacturer that produces the new product, while the second manufacturer operates a reverse channel producing remanufactured products from used cores.
References
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Book
The Theory of Industrial Organization
TL;DR: The Theory of Industrial Organization as discussed by the authors is the first primary text to treat the new industrial organization at the advanced-undergraduate and graduate level Rigorously analytical and filled with exercises coded to indicate level of difficulty, it provides a unified and modern treatment of the field with accessible models that are simplified to highlight robust economic ideas.
Book ChapterDOI
Stability in Competition
TL;DR: In this paper, it was shown that if the purveyor of an article gradually increases his price while his rivals keep theirs fixed, the diminution in volume of his sales will in general take place continuously rather than in the abrupt way which has tacitly been assumed.
Journal Article
Zero defections: quality comes to services.
TL;DR: Defection rates are not just a measure of service quality; they are also a guide for achieving it; by listening to the reasons why customers defect, managers learn exactly where the company is falling short and where to direct their resources.
Journal ArticleDOI
Relaxing price competition through product differentiation
Avner Shaked,John Sutton +1 more
TL;DR: In this paper, the authors present a very particular model of a market equilibrium in which two potential entrants will choose to enter the industry, and both will make positive profits, and they will choose both the specification of their respective products, and their prices.
Journal ArticleDOI
Auditor independence, ‘low balling’, and disclosure regulation
TL;DR: In this paper, the authors investigated the allegations of the Commission on Auditors' Responsibilities and the Securities and Exchange Commission that "low-balling" on initial audit engagements impairs auditor independence.