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Proceedings ArticleDOI

Knowledge management: issues, challenges and opportunities for governments in the new economy

07 Jan 2002-Vol. 6, pp 129

TL;DR: Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations on a suggested implementation approach.

AbstractThroughout history, knowledge has always been viewed from multiple perspectives-abstract, philosophical, religious and practical. This paper focuses on the practical perspective and how governments can capitalize on it as they attempt to come to terms with the forces being unleashed by what is being described as the "new economy." To deliver more innovative services to a demanding public, governments must be involved in the deployment of such new services as e-government and e-commerce. Active management of their knowledge assets is mandatory for success. Drawing from reported private sector experiences, some issues, challenges and opportunities for government services provision are examined. A suggested implementation approach highlights leadership, culture, technology, and measurement as critical success factors. Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations.

Topics: Private sector (54%), Critical success factor (53%), New economy (52%), Government (52%), Best practice (50%)

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Citations
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Book
01 Jan 1995
Abstract: How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.

7,194 citations


Journal ArticleDOI
TL;DR: A new book enPDFd common knowledge how companies thrive by sharing what they know that can be a new way to explore the knowledge is shown, which can get one thing to always remember in every reading time, even step by step.
Abstract: Spend your time even for only few minutes to read a book. Reading a book will never reduce and waste your time to be useless. Reading, for some people become a need that is to do every day such as spending time for eating. Now, what about you? Do you like to read a book? Now, we will show you a new book enPDFd common knowledge how companies thrive by sharing what they know that can be a new way to explore the knowledge. When reading this book, you can get one thing to always remember in every reading time, even step by step.

258 citations


01 Jan 2003
Abstract: The new economy not only poses challenges, but also offers opportunities for both private and public sectors alike. To meet the challenges and take the opportunities, government must take active initiatives to adopt new management tools, techniques and philosophies of the private sector and adapt to its circumstance. Knowledge management (KM) is such an area that needs to be further explored and exploited for its full benefits to be reaped. Key issues, challenges, and opportunities of KM in the public sector need to be addressed and better understood

257 citations


Journal ArticleDOI
TL;DR: The ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.
Abstract: In this paper, the development of knowledge management (KM) was surveyed, using a literature review and classification of articles from 1995 to 2004. With a keyword index and article abstract, we explored how KM performance evaluation has developed during this period. Based on a scope of 108 articles from 80 academic KM journals (retrieved from six online databases), we surveyed and classified methods of KM measurement, using the following eight categories: qualitative analysis, quantitative analysis, financial indicator analysis, non-financial indicator analysis, internal performance analysis, external performance analysis, project-orientated analysis and organizationorientated analysis, together with their measurement matrices for different research and problem domains. Future development directions for KM performance evaluation are presented in our discussion. They include: (1) KM performance measurements have tended towards expertise orientation, while evaluation development is a problemorientated domain; (2) different information technology methodologies, such as expert systems, knowledge-based systems and case-based reasoning may be able to evaluate KM as simply another methodology; (3) the ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.

169 citations


Journal ArticleDOI
TL;DR: The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.
Abstract: This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.

164 citations


References
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Book
01 Jan 1998
TL;DR: Identity in practice, modes of belonging, participation and non-participation, and learning communities: a guide to understanding identity in practice.
Abstract: This book presents a theory of learning that starts with the assumption that engagement in social practice is the fundamental process by which we get to know what we know and by which we become who we are. The primary unit of analysis of this process is neither the individual nor social institutions, but the informal 'communities of practice' that people form as they pursue shared enterprises over time. To give a social account of learning, the theory explores in a systematic way the intersection of issues of community, social practice, meaning, and identity. The result is a broad framework for thinking about learning as a process of social participation. This ambitious but thoroughly accessible framework has relevance for the practitioner as well as the theoretician, presented with all the breadth, depth, and rigor necessary to address such a complex and yet profoundly human topic.

29,753 citations


Book
01 Jan 1995
Abstract: เมอพดถงหนงสอท เกยวกบการจดการความรแลวนน คนทอยแวดวง การจดการความรยอมตองรจกหนงสอเลมหนงซงนบไดวาเปนหนงสอคลาสสคทม ผอานและอางองเปนจานวนมาก หนงสอเลมนมชอวา The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation ซงเขยนโดย Ikujiro Nonaka และ Hirotaka Takeuchi สองนกเขยนชาวแดนอาทตย อทย แมวาจะเขยนตงแตป 2538 แตกนบไดวาเปนหนงสอทมคณคาทางวชาการและ มความนาสนใจมากเลมหนง Nonaka และ Takeuchi นนไดกลาวเกยวกบการสรางความรในองคกร ธรกจโดยยกตวอยางบรษทในญปนหลายบรษท เชน ฮอนดา มตซชตะ แคนนอน นสสน เอนอซ เปนตน ในหนงสอเลมนพวกเขาไดเรมจากการกลาวถงความรในฐานะ ทเปนทรพยากรทสาคญตอการสรางความไดเปรยบในการแขงขนขององคกร มการ อางองถงการนยามความหมายของคาวาความรทนกวชาการตางๆ ไดกาหนดไว นอกจากนยงมการนาเสนอทฤษฎการสรางความรองคกร การสรางความรองคกรใน อดศร ณ อบล * Adisorn Na Ubon The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation

13,308 citations


Book
01 Jan 1998
TL;DR: The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage.
Abstract: From the Publisher: The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing on their work with more than 30 knowledge-rich firms, the authors-experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively?; What are the best ways to incorporate technology into knowledge work?; What does a successful knowledge project look like-and how do you know when it has succeeded? In the end, say the authors, the human qualities of knowledge-experience, intuition, and beliefs-are the most valuable and the most difficult to manage. Applying the insights of Working Knowledge is every manager's first step on that rewarding road to long-term success. A Library Journal Best Business Book of the Year. "For an entire company...to have knowledge, that information must be coordinated and made accessible. Thomas H. Davenport...and Laurence Prusak... offer an elegantly simple overview of the 'knowledge market' aimed at fulfilling that goal.... Working Knowledge provides practical advice about implementing a knowledge-management system....A solid dose of common sense for any company looking to acquire -- or maintain -- a competitive edge."--Upside, June 1998

10,623 citations


"Knowledge management: issues, chall..." refers background in this paper

  • ...Perhaps the most important distinguishing feature of the new economy, however, is that it has become a knowledge economy where “knowledge, not labor or raw material or capital, is the key resource” of production [1]....

    [...]


Book
01 Jan 1995
Abstract: How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.

7,194 citations