Journal ArticleDOI
Maintenance performance measurement (MPM): issues and challenges
Aditya Parida,Uday Kumar +1 more
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In this article, the authors identify various issues and challenges associated with the development and implementation of a maintenance performance measurement (MPM) system, and propose a method to identify the most important issues.Abstract:
Purpose - The purpose of this study is to identify various issues and challenges associated with development and implementation of a maintenance performance measurement (MPM) system. Design/methodo ...read more
Citations
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Application of stakeholder theory in procedures for maintenance work for government buildings in Iraq
TL;DR: In this paper, a questionnaire was conducted for specialists in the field of building maintenance, which revealed that the most influential factors in using the theory of stakeholders In maintenance work procedures are: the competencies of the project manager, ensuring effective communication between the project and the stakeholders, determining the common goals and objectives of the projects, trust and mutual respect among stakeholders, assessing the strength of stakeholders, formulating a strategy for dealing with stakeholders, obtaining support from higher authorities, participation of stakeholders in decision-making, proper and frequent communication with stakeholders.
Journal ArticleDOI
Progressive evolutionary frameworks: application of ‘a system of forces’ and EoT for OPMP/SURSP
TL;DR: A significant and contributive way forward is shown for the application of organizational learning and progressive frameworks/models to deliver the required SURSP.
Journal ArticleDOI
Perancangan Sistem Informasi Perawatan Mesin Pada PT XYZ
TL;DR: In this paper, the design of information system developed using Object Oriented Analysis (OOA) and Object-Oriented Design (OOD) approach can help maintenance management implementation and related data management can help factory supervisor to make decision related to maintenance activities such as parts needed and maintenance cost.
A Quick Survey on Maintenance Management Practice in Malaysian Building Industry
TL;DR: In this paper, the authors aim to improve the maintenance management standard implemented in Malaysia by evaluating the current maintenance management scenario practiced by the building managers and identify and examine common factors causing poor maintenance management experienced in Malaysian building industry.
Journal ArticleDOI
Analysis of factors affecting health tourism performance using fuzzy dematel method
TL;DR: In this article, the Fuzzy DEMATEL method is used as a multi-criteria decision-making approach based on fuzzy logic to determine the factors affecting health tourism performance.
References
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Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Performance measurement system design: A literature review and research agenda
TL;DR: Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.
Journal ArticleDOI
Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The Balanced Scorecard as mentioned in this paper is an approach that combines financial measures with non-financial measures, such as customer relationships, innovative products and services, high-quality and responsive operating processes, skills and knowledge of the workforce, information technology that supports the work force and links the firm to its customers and suppliers, and the organizational climate that encourages innovation, problem-solving, and improvement.
Journal Article
The performance measurement manifesto.
TL;DR: Industry and trade associations, consulting firms, and public accounting firms that already have well-developed methods for assessing market share and other performance metrics can add to the revolution's momentum--as well as profit from the business opportunities it presents.