Journal ArticleDOI
The relationship between total quality management practices and operational performance
Danny Samson,Mile Terziovski +1 more
TLDR
This article examined the relationship between total quality management practices and operational performance of a large number of manufacturing companies in order to determine the relationships between these practices, individually and collectively, and firm performance, and found that the categories of leadership, management of people and customer focus were the strongest significant predictors of operational performance.About:
This article is published in Journal of Operations Management.The article was published on 1999-06-01. It has received 1559 citations till now. The article focuses on the topics: Total quality management & Benchmarking.read more
Citations
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Knowledge creation through quality management
TL;DR: In this paper, the authors describe the dynamics of how knowledge can be created through quality management (QM) practices (continuous improvement, statistical quality control, customer satisfaction management, process-improvement techniques, individual learning, and new product development methods).
Journal ArticleDOI
A content analysis of research in quality management and a proposed agenda for future research
TL;DR: In this article, the authors clarify the status of quality management research, to categorize the recent literature, and to add to the ongoing development of the field of QM. But they do not provide a detailed review of the quality management literature.
Journal ArticleDOI
Environmentally friendly as a new dimension of product quality
TL;DR: In this article, the authors proposed adding a new dimension -environmentally friendly -to the existing dimensions of product quality in order to help solve environmental issues, and the results indicate that consumers are more concerned about environmental issues in recent decades, and they responded that environmentally friendly is an important part of a product along with other dimensions which should be considered by manufacturers and producers.
Posted Content
Core Articles: Best Value—Total Quality Management for Local Government?
TL;DR: In this article, the authors argue that Best Value is a form of total quality management (TQM), and that performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.
Study of quality management in construction projects
TL;DR: In this paper, the practices of quality management, management commitment in quality-management, and quality management implementation problems in construction projects in the context of Malaysian construction industry are explored preliminarily.
References
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Journal ArticleDOI
Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Multivariate data analysis
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Book
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management as discussed by the authors was used in the Out of the Crisis, originally published in 1982, to explain the principles of management transformation and how to apply them.
Book
Reengineering the corporation: a manifesto for business revolution
Michael Hammer,James Champy +1 more
TL;DR: In this paper, the authors set aside much of the received wisdom of the last 200 years of industrial management and in its place presented a new set of organizing principles by which managers can rebuild their businesses.