Journal ArticleDOI
Understanding the product information inference process in electronic word-of-mouth: An objectivity-subjectivity dichotomy perspective
Jung Lee,Jae-Nam Lee +1 more
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TLDR
This study examined the actions of a customer when inferring product information from electronic word-of-mouth (eWOM) material at a website and developed a customer purchase intention model and simulated various eWOM levels within this, adopting an objectivity-subjectivity dichotomy.About:
This article is published in Information & Management.The article was published on 2009-06-01. It has received 231 citations till now. The article focuses on the topics: Product type.read more
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The impact of electronic word-of-mouth communication: A literature analysis and integrative model
TL;DR: This study conducted a systematic review of eWOM research and identified key factors related to the major elements of the social communication literature and built an integrative framework explaining the impact of e WOM communication on consumer behavior.
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What We Know and Don't Know About Online Word-of-Mouth: A Review and Synthesis of the Literature
TL;DR: In this article, a multi-dimensional analysis of electronic word-of-mouth (eWOM) communication has been conducted based on a systematic review of 190 studies and the key issues in current and emerging literature and propose important questions for future research.
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E-WOM and Accommodation An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews
Raffaele Filieri,Fraser McLeay +1 more
TL;DR: In this paper, the authors adopt the elaboration likelihood model to identify what influences travelers to adopt information from online reviews in their decision making, and find that high-involvement travelers adopt both central (information quality) and peripheral (product ranking) factors.
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What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM
TL;DR: In this paper, dual-process theory has been adopted to investigate the informational and normative predictors of information diagnosticity and its links with consumers' information adoption, which suggests that consumers are primarily influenced by the quality of information and subsequently influenced by customer ratings and overall rankings.
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Examining the influence of online reviews on consumers' decision-making
TL;DR: It is found that argument quality of online reviews (systematic factor), which is characterized by perceived informativeness and perceived persuasiveness, has a significant effect on consumers' purchase intention and source credibility and perceived quantity of reviews have direct impacts on purchase intention.
References
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Journal ArticleDOI
Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
Gary C. Moore,Izak Benbasat +1 more
TL;DR: The development of an instrument designed to measure the various perceptions that an individual may have of adopting an information technology IT innovation, comprising eight scales which provides a useful tool for the study of the initial adoption and diffusion of innovations.
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Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
TL;DR: In this article, a typology for motives of consumer online articulation is proposed, drawing on findings from research on virtual communities and traditional word-of-mouth literature, which is based on the same authors' work.
Journal ArticleDOI
The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms
TL;DR: Online feedback mechanisms harness the bidirectional communication capabilities of the Internet to engineer large-scale, word-of-mouth networks as discussed by the authors, which has potentially important implications for a wide range of management activities such as brand building, customer acquisition and retention, product development and quality assurance.
Journal ArticleDOI
Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior
Sulin Ba,Paul A. Pavlou +1 more
TL;DR: The authors examined the extent to which trust can be induced by proper feedback mechanisms in electronic markets, and how some risk factors play a role in trust formation, drawing from economic, sociological, and marketing theories and using data from both an online experiment and an online auction market.
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A cross-cultural study on escalation of commitment behavior in software projects
Mark Keil,Bernard C. Y. Tan,Kwok-Kee Wei,Timo Saarinen,Virpi Kristiina Tuunainen,Arjen Wassenaar +5 more
TL;DR: Examining the level of sunk cost together with the risk propensity and risk perception of decision makers reveals that some factors behind decision makers' willingness to continue a project are consistent across cultures while others may be culture-sensitive.
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The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement
Dohyung Park,Jumin Lee,Ingoo Han +2 more