Journal ArticleDOI
Verbal reports as data.
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This article is published in Psychological Review.The article was published on 1980-05-01. It has received 4365 citations till now.read more
Citations
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Journal ArticleDOI
On the relationship between autobiographical memory and perceptual learning.
Larry L. Jacoby,Mark Dallas +1 more
TL;DR: The experiments that are reported were designed to explore the relationship between the more aware autobiographical form of memory that is measured by a recognition memory test and the less aware form ofMemory that is expressed in perceptual learning.
Journal ArticleDOI
Constructing inferences during narrative text comprehension.
TL;DR: The authors describe a constructionist theory that accounts for the knowledge-based inferences that are constructed when readers comprehend narrative text, and present empirical evidence that addresses this theory and contrasts it with alternative theoretical frameworks.
Book ChapterDOI
Metamemory: A Theoretical Framework and New Findings
TL;DR: In this paper, the authors describe a theoretical framework that has evolved out of metamemory research, followed by a few remarks about the methodology used to empirically investigate people's feeling of knowing.
Journal ArticleDOI
Validity and reliability of the Experience-Sampling Method.
TL;DR: The Experience Sampling Method (ESM) as discussed by the authors is an attempt to provide a valid instrument to describe variations in self-reports of mental processes, which can be used to obtain empirical data on the following types of variables: (a) frequency and patterning of daily activity, social interaction, and changes in location; (b) frequency, intensity, and patterns of psychological states, i.e., emotional, cognitive, and conative dimensions of experience; (c) frequency of thoughts, including quality and intensity of thought disturbance.
Journal ArticleDOI
Critical service encounters: The employee's viewpoint
TL;DR: In service settings, customer satisfaction is often influenced by the quality of the interpersonal interaction between the customer and the contact employee as discussed by the authors, which can be identified as one of the most important factors for customer satisfaction.
References
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Book
Human Problem Solving
TL;DR: The aim of the book is to advance the understanding of how humans think by putting forth a theory of human problem solving, along with a body of empirical evidence that permits assessment of the theory.
Journal ArticleDOI
Telling more than we can know: Verbal reports on mental processes.
TL;DR: In this paper, it was shown that people are sometimes unaware of the existence of a stimulus that influenced a response, unaware of its existence, and unaware that the stimulus has affected the response.
Journal ArticleDOI
Availability: A heuristic for judging frequency and probability
Amos Tversky,Daniel Kahneman +1 more
TL;DR: A judgmental heuristic in which a person evaluates the frequency of classes or the probability of events by availability, i.e., by the ease with which relevant instances come to mind, is explored.