Cranfield University

About: Cranfield University is a education organization based out in Cranfield, United Kingdom. It is known for research contribution in the topics: Context (language use) & Supply chain. The organization has 10025 authors who have published 21130 publications receiving 678277 citations.

Dynamic capabilities: An exploration of how firms renew their resource base

Abstract: The aim of this paper is to extend the concept of dynamic capabilities. Building on prior research, we suggest that there are three levels of dynamic capabilities which are related to managers' perceptions of environmental dynamism. At the first level we find incremental dynamic capabilities: those capabilities concerned with the continuous improvement of the firm's resource base. At the second level are renewing dynamic capabilities, those that refresh, adapt and augment the resource base. These two levels are usually conceived as one and represent what the literature refers to as dynamic capabilities. At the third level are regenerative dynamic capabilities, which impact, not on the firm's resource base, but on its current set of dynamic capabilities, i.e. these change the way the firm changes its resource base. We explore the three levels using illustrative examples and conclude that regenerative dynamic capabilities may either come from inside the firm or enter the firm from outside, via changes in leadership or the intervention of external change agents.

Developing Design Propositions through Research Synthesis

Abstract: The field of organization and management studies has a significant and ever increasing published research base, often criticized as fragmented and of limited relevance for practice A design science approach to management has argued that more room for the development of solution-oriented or prescriptive knowledge would increase its relevance In this article we discuss prescriptive knowledge cast in the form of design propositions following the so-called 'CIMO-logic', extending previous applications of the design proposition notion This logic involves a combination of a problematic Context, for which the design proposition suggests a certain Intervention type, to produce, through specified generative Mechanisms, the intended Outcome(s) We discuss how design-oriented research synthesis provides a vehicle for addressing fragmentation and increasing the chances of application Moreover, we explore how the development of design propositions can result from synthesizing previously published research and illu

Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

Abstract: This study proposes a conceptual model for customer experience quality and its impact on customer relationship outcomes. Customer experience is conceptualized as the customer’s subjective response to the holistic direct and indirect encounter with the firm, and customer experience quality as its perceived excellence or superiority. Using the repertory grid technique in 40 interviews in B2B and B2C contexts, the authors find that customer experience quality is judged with respect to its contribution to value-in-use, and hence propose that value-in-use mediates between experience quality and relationship outcomes. Experience quality includes evaluations not just of the firm’s products and services but also of peer-to-peer and complementary supplier encounters. In assessing experience quality in B2B contexts, customers place a greater emphasis on firm practices that focus on understanding and delivering value-in-use than is generally the case in B2C contexts. Implications for practitioners’ customer insight processes and future research directions are suggested.

Doing more with less? Flexible working practices and the intensification of work

Abstract: This article examines an unanticipated consequence of adopting flexible working practices - that of work intensification. Based on a study of professional workers and in line with other studies, we present evidence showing that flexible workers record higher levels of job satisfaction and organizational commitment than their non-flexible counterparts. However, we also report evidence of work intensification being experienced by both those who work reduced hours and those who work remotely. We identify three means by which this intensification occurs - imposed intensification, enabled intensification and intensification as an act of reciprocation or exchange. We argue that the apparent paradox of high job satisfaction and organizational commitment, alongside work intensification can be explained by employees trading flexibility for effort. Using social exchange theory we propose that employees respond to the ability to work flexibly by exerting additional effort, in order to return benefit to their employer.

Is there a critical level of organic matter in the agricultural soils of temperate regions: a review

Abstract: Soil organic matter (SOM) is a complex mixture, which influences a number of soil properties and nutrient cycling, and is itself influenced in kind and amount by land-use, soil type, climate and vegetation. There is considerable concern that, if SOM concentrations in soils are allowed to decrease too much, then the productive capacity of agriculture will be compromised by deterioration in soil physical properties and by impairment of soil nutrient cycling mechanisms. This has clear implications for the sustainable use of soil. We have focussed our discussion from the standpoint of the sustainability of UK agriculture, because we know that best, but similar concerns are equally valid elsewhere in the world. Although soil scientists would expect to find different behaviour in different soils at different ‘critical’ concentrations of SOM, it seems widely believed that a major threshold is 2% soil organic carbon (SOC) (ca. 3.4% SOM), below which potentially serious decline in soil quality will occur. This review summarises what is known about critical thresholds of SOC or SOM, mainly in soils of temperate regions. It examines critically the quantitative, rather than anecdotal or descriptive, evidence for such thresholds and their potential effects on soil quality, soil physical properties and crop nutrition, and the links between these. We conclude that the quantitative evidence for such thresholds is slight, although there is some evidence that there might be an desirable range of SOC covering a wide spectrum of soils, but again the quantitative evidence for this needs considerable development. There is also little quantitative evidence that reduction in SOC concentrations in the soils of England and Wales will have marked effects on other soil properties or crop yields. The data do suggest, however, that more research is required on the nature of SOC, particularly of the so-called ‘active’ or ‘fresh’ fraction and its influence on the properties of a range of soil types under different land uses. This is particularly relevant to the ongoing debate about soil quality, its definition, and the identification of appropriate indicators that relate soil quality to soil functions.