Showing papers in "International Journal of Hospitality Management in 2010"

TL;DR: In this paper, the authors extend the theory of planned behavior (TPB) to more comprehensively explain the formation of customers' intention to revisit a green hotel, by incorporating the critical constructs in the consumer behavior and marketing literature (i.e., service quality, customer satisfaction, overall image, and frequency of past behavior).

TL;DR: The authors found that consumer-generated ratings about the quality of food, environment and service of restaurants, and the volume of online consumer reviews are positively associated with the online popularity of restaurants; whereas editor reviews have a negative relationship with consumers' intention to visit a restaurant's webpage.

TL;DR: In this article, the authors investigated the relationship of organizational justice perceptions of hotel employees in North Cyprus with various work-related variables and found that distributive justice tended to be a stronger predictor of all of the study variables compared to procedural justice.

TL;DR: In this paper, the authors examined different impacts of positive and negative CSR activities on financial performance of hotel, casino, restaurant and airline companies, theoretically based on positivity and negativity effects.

TL;DR: In this paper, the authors investigated the relationship between perceived quality and satisfaction/loyalty, and the role of customer perceptions of atmospherics in an ethnic restaurant segment, and found that good employee service can be more effective for increasing the satisfaction and loyalty of customers with a low perception of the atmosphere compared to those with a higher perception.

TL;DR: In this article, the authors examined whether quality dimensions have an impact on perceived value, which, in turn, affects satisfaction and loyalty, in the context of the Punggi Ginseng festival.

TL;DR: In this article, the effects of hedonic and utilitarian values on customer satisfaction and behavioral intentions were investigated, and the effect of familiarity with Korean restaurants on the relationship among perceived values, satisfaction, and behavioral intention was examined.

TL;DR: In this paper, the antecedents (i.e., role ambiguity and conflict, burnout, socialization, and work autonomy) and consequences (e.g., affective and continuance commitment, absenteeism, and employee turnover intention) of employee job satisfaction were investigated.

TL;DR: This article applied the concept of food-related personality traits to hospitality and tourism and identified relationships between personality, satisfaction, and loyalty in an on-site survey with 335 visitors attending the Gwangju Kimchi (local food) Festival in South Korea between 15th and 19th of October, 2008.

TL;DR: In this article, the authors examined the adoption of mobile hotel reservation from the value perspective by proposing and examining a new research model that can capture both gain and loss elements influencing individual value perceptions on behavioral intention to adopt MHR.

TL;DR: In this paper, the authors developed and tested a model investigating how relational benefits enhance perceived value to win customer loyalty and found that relational benefits have direct effect on perceived value and customer loyalty, and indirect effect on loyalty via perceived value.

TL;DR: In this article, the authors applied quantile regression approach to investigate the major determinants of hotel room pricing strategies and showed that room number and the number of housekeeping staff per guest room do not significantly influence hotel price at the low price quantile.

TL;DR: This paper investigated the relationships among job stressors, coping resources, and job stress data were collected from food service employees (n = 255) in the hotel and catering industry Hierarchical regression showed main significant effects of job demands and job control and three-way interactions on job stress.

TL;DR: In this article, the authors used relational network data envelopment analysis to construct a model to analyze the efficiency and effectiveness of international tourist hotels (ITHs) in Taiwan and recommend ways of enhancing the overall performance of the hotel industry in Taiwan.

TL;DR: The importance of engaging a range of key stakeholders and considering various ways in which events are greening their operations is discussed in this article. And the challenges involved in incorporating green messages into an event theme are discussed.

TL;DR: In this article, a qualitative case study was employed in which data were collected from three levels of employees (executive, supervisory and general) at an international hotel, and a series of in-depth, semi-structured interviews was conducted and relevant company documents were collected for analysis.

TL;DR: In this article, the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance were analyzed, and three levels of commitment to environmental and quality were identified.

TL;DR: In this article, the authors examined leader-member exchange (LMX), envy, and organizational citizenship behavior (OCB) of front-line hotel employees and found that higher levels of envy decreased employee voluntary helping behavior toward coworkers.

TL;DR: In this paper, the authors introduce the metafrontier concept to account for the environmental and technological differences between various hotels groups, and test the model using a panel data sample of 78 Taiwanese hotels.

TL;DR: In this paper, the authors identify employment characteristics that influenced employee satisfaction with work environments related to employment retention, while factors related to the work environment (location, communication, accomplishment, and department) should be addressed regardless of employment characteristics.

TL;DR: An integrated approach and scientific techniques for corporate social responsibility programs selection decisions and costs evaluation in the hotel industry can help international tourist hotels’ managers to select CSR programs more scientifically and to make decisions conforming to the reality.

TL;DR: In this paper, the authors investigated how the timing of rewards affects customer loyalty for hotels and whether the effectiveness of these reward structures is moderated by customer satisfaction, and they also examined whether customer's value perception of loyalty program truly affect brand loyalty or program loyalty.

TL;DR: In this paper, the authors used the one-stage stochastic frontier approach (SFA) to simultaneously estimate cost efficiency scores and factors of cost inefficiency for 66 international tourist hotels in Taiwan during 1997-2006.

TL;DR: In this article, the authors investigate factors which influence knowledge sharing, organizational learning and effectiveness, and find that leaders played the roles of mentor, facilitator and innovator, and nurtured a supportive environment at the levels of workgroup, immediate superior and organization.

TL;DR: In this paper, the authors investigated the relationship between leader-member exchange quality and turnover intent in the South Korean hospitality industry and found evidence for a U-shaped curvilinear relationship between LMX quality and the turnover intent for non-supervisory employees, but only a linear relationship for supervisory employees.

TL;DR: In this article, the authors examined the impact of visitors' socio-demographic and festival experience-related variables on expenditure levels and patterns of visits to festivals and found that the set of independent variables which were significant in estimating festival visitors' expenditures varied between the three models.

TL;DR: In this article, a self-administered questionnaire consisting of 27 competency items was administered to Chef professionals working in Cyprus and the findings revealed that technical (culinary-specific) competencies were considered as most important, followed by leadership-management competencies.

TL;DR: In this paper, a CBF image model was proposed and empirically tested based on existing destination image models and the interrelationships among these constructs were tested by structural equation modeling.

TL;DR: In this article, the relationship between attribute-level performance and overall satisfaction was investigated and the results confirmed the non-linear nature of the customer satisfaction function and the moderation effects of attribute type explained the asymmetrical relationships between attribute performance and customer satisfaction, thereby providing theoretical rationalization to the observed asymmetry.