Journal ArticleDOI
How Disaster Information Form, Source, Type, and Prior Disaster Exposure Affect Public Outcomes: Jumping on the Social Media Bandwagon?
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In this paper, a 3 × 4 × 2 between-subjects experiment (N = 871) was conducted to investigate whether disaster information forms and sources were more likely to generate desired public outcomes such as intentions to seek and share information through an array of communication channels.Abstract:
As public expectations continue to grow in terms of how governments should monitor social media during disasters, it is critical to provide empirical support for the extent to which governments should continue to invest in social media as essential disaster communication tools. This 3 × 4 × 2 between-subjects experiment (N = 871) tested which, if any, disaster information forms and sources were more likely to generate desired public outcomes such as intentions to seek and share information through an array of communication channels. The study also tested related influences of person-made versus natural disaster type. Finally, this study examined whether a known real-world disaster potentially affected participants' responses to hypothetical disaster information. Key findings include: (1) there were significant main effects of disaster information form and source, but no single form and source combination consistently predicted behavioral intentions; (2) there were no main effects of disaster type on all t...read more
Citations
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Journal ArticleDOI
Social network analysis
Jooho Kim,Makarand Hastak +1 more
TL;DR: The study explores patterns created by the aggregated interactions of online users on Facebook during disaster responses and provides insights to understand the critical role of social media use for emergency information propagation.
Journal ArticleDOI
The role of social media in local government crisis communications
TL;DR: In this article, the authors examined the adoption and use of social media tools for crisis communication and social media's part in managing a crisis in local government, using survey data collected from more than 300 local government officials from municipalities across the United States.
Journal ArticleDOI
Social media for intelligent public information and warning in disasters: An interdisciplinary review
TL;DR: The author envisions the intelligent public information and warning in disaster based on social media, which has three functions: efficiently and effectively acquiring disaster situational awareness information, supporting self-organized peer-to-peer help activities, and enabling the disaster management agencies to hear from the public.
Journal ArticleDOI
The effectiveness of flood risk communication strategies and the influence of social networks-Insights from an agent-based model
TL;DR: In this paper, the authors evaluate different flood risk communication strategies, using an agent-based modelling approach, which is especially suitable for examining the effect of communication on each individual, and how flood risk communications can propagate through an individual's social network.
Journal ArticleDOI
Milling and Public Warnings
Michele M. Wood,Dennis S. Mileti,Hamilton Bean,Brooke Fisher Liu,Jeannette Sutton,Stephanie Madden +5 more
TL;DR: In this article, the authors investigate whether it is possible to craft mobile alerts for imminent events in a way that reduces people's tendency to seek and con-tect information about such events.
References
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Book
Ongoing Crisis Communication: Planning, Managing, and Responding
TL;DR: Crisis Management is Ongoing Knowledge, Skills, and Traits Crisis Management Procedures New Communication Technologies Final Thoughts Discussion Questions.
Journal ArticleDOI
Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis
Jill G. Klein,Niraj Dawar +1 more
TL;DR: In this paper, the authors examined the possibility that the Corporate Social Responsibility halo affects consumers' attributions in a product-harm crisis situation, and they found that attributions that are influenced by CSR mediate the impact of productharm crises on consumers' brand evaluations.
Journal ArticleDOI
Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory.
TL;DR: In this article, a situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization's reputation, is advanced.
Journal ArticleDOI
Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media
TL;DR: In this paper, the effects of traditional and social media strategies on the recipients' perceptions of reputation and reactions of secondary crisis communications were analyzed, and the results indicated that the medium matters more than the message.
ReportDOI
Communication of Emergency Public Warnings: A Social Science Perspective and State-of-the-Art Assessment
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