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Journal ArticleDOI

Plans and situated actions: the problem of human-machine communication

Lucy Suchman
- 15 Dec 1987 - 
- Vol. 103, Iss: 3, pp 424
TLDR
This paper presents a meta-modelling architecture for human-machine communication that automates the very labor-intensive and therefore time-heavy and therefore expensive and expensive process of designing and implementing communication systems.
Abstract
Preface Acknowledgements 1. Introduction 2. Interactive artefacts 3. Plans 4. Situated actions 5. Communicative resources 6. Case and methods 7. Human-machine communication 8. Conclusion References Indices.

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Citations
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Dissertation

User Assemblages in Design: An Ethnographic Study

Alex Wilkie
TL;DR: In this paper, the authors present an ethnographic study of the role of users in user-centered design, arguing that users are assembled along with the new technologies whose design they resource, as well as with new configurations of socio-cultural life that they bring into view.
Book

Synthesis Lectures on Human-Centered Informatics

TL;DR: The book clarifies what experience is, and highlights five crucial aspects and their implications for the design of interactive products, and provides reasons why to bother with an experiential approach, and presents a detailed working model of experience useful for practitioners and academics alike.
Proceedings ArticleDOI

Behind the help desk: evolution of a knowledge management system in a large organization

TL;DR: This study sheds light on some of the difficulties that accompany the implementation of CSCW systems, and provides an analysis of how such systems are often designed by bricolage.
Dissertation

Open Implementation and Flexibility in CSCW Toolkits

Paul Dourish
TL;DR: Based on an analysis of current CSCW toolkits, and on the interaction between user behaviour and system design, it is demonstrated that, as in many other areas of system development, traditional notions of abstraction in system design mitigate against the design of open, flexible systems.
Journal ArticleDOI

On Mediation Toward a Cultural-Historical Understanding

TL;DR: The use of mediation is a key notion in dialectical approaches to under-standing consciousness, thinking, and thought as mentioned in this paper, however, the scholarly liter- ature is replete with uses of mediation that are inconsistent with the dialectical framework within it, which has the specific function to articulate and explain the unit of a phenomenon and the corresponding unit of scien- tific analysis.
References
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Book

Understanding Computers and Cognition: A New Foundation for Design

TL;DR: It is argued that what AI needs is not so much a hermeneutic approach as a better appreciation of biology and psychology.
Book

Situations and Attitudes

Jon Barwise, +1 more
TL;DR: Barwise and Perry as discussed by the authors tackle the slippery subject of "meaning, " a subject that has long vexed linguists, language philosophers, and logicians, and they tackle it in this book.
Journal ArticleDOI

Situations and Attitudes.

TL;DR: Barwise and Perry as discussed by the authors tackle the slippery subject of ''meaning, '' a subject that has long vexed linguists, language philosophers, and logicians, and they tackle it in this book.