Journal ArticleDOI
Understanding the consequences of information systems service quality on IS service reuse
TLDR
The authors' findings placed IS service quality in a causal network leading to IS service reuse and highlighted the relative importance that service quality value played in predicting behavioral intention to reuse the service.About:
This article is published in Information & Management.The article was published on 2009-08-01. It has received 115 citations till now. The article focuses on the topics: Service quality & Service design.read more
Citations
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Integrating service quality with system and information quality: an empirical test in the e-service context
TL;DR: This study extends the Wixom and Todd model in the e-service context and is the first of its kind to empirically examine the combined impact of perceived SQ, perceived SysQ, and perceived IQ on usage intention.
Journal ArticleDOI
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
TL;DR: Results indicate that user satisfaction with Web 2.0 applications significantly affects electronic word-of-mouth, which in turn significantly influences users' continuance intention, and subjective norm, image, critical mass and critical mass all have a significant impact onto satisfaction.
Journal ArticleDOI
A customer value, satisfaction, and loyalty perspective of mobile application recommendations
TL;DR: It is found that intention to recommend is a strong predictor of app recommendation behavior and the identification of the knowledge of alternative quality factor examines users' IT behaviors with consideration of the effects of alternatives.
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Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China
Yan Li,Huping Shang +1 more
TL;DR: A chain model of e-government service quality, perceived value, and citizens’ continuous-use intention is developed to explain the relationship between government website service quality and perceived value as well as how that relationship influences Citizens’ reuse intention.
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The impact of IT outsourcing on information systems success
TL;DR: This model modeled the relationships among the extent of IT outsourcing, the ZOT (the Zone of Tolerance), and IS success and found significant direct and indirect effects of outsourcing on IS systems’ perceived usefulness and their users’ satisfaction.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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The behavioral consequences of service quality
TL;DR: In this article, the authors show that service quality relates to retention of customers at the aggregate level, as other research has indicated, and evidence of its impact on customers' behavioral responses should be detectable.
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The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
TL;DR: This paper discusses many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to the original model.
Book
Satisfaction: A Behavioral Perspective On The Consumer
TL;DR: Satisfaction: Satisfaction is defined as "the object of desire" as mentioned in this paper, and it is defined by attributes, features, and dimensions of a person's attributes and dimensions.
Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.