Showing papers in "Information & Management in 2020"

TL;DR: This paper explains how to perform and report empirical analyses using PLS-PM including the latest enhancements, and illustrates its application with a fictive example on business value of social media.

TL;DR: Results show that a strong BDAC can help firms build a competitive advantage, and suggest that IS researchers should look beyond direct effects of big data investments and shift their attention on how aBDAC can be leveraged to enable and support organizational capabilities.

TL;DR: An international initiative by 65 collaboration scientists to develop a research agenda for exploring the potential risks and benefits of machines as teammates (MaT) offers a structure and archetypal research questions to organize early thought and research in this new area of study.

TL;DR: A chain model of e-government service quality, perceived value, and citizens’ continuous-use intention is developed to explain the relationship between government website service quality and perceived value as well as how that relationship influences Citizens’ reuse intention.

TL;DR: It is proposed that BDA and IoT capabilities can create significant value in business processes if supported by a good level of data quality, which will lead to a better competitive advantage.

TL;DR: This work draws from the four realms of the experience economy to assume absorptive experiences influence immersive experiences, overall museum VR tour experience, and intention to visit a museum and finds that the proposed model is better than the rival model.

TL;DR: The findings show that live interactions positively affect perceived usefulness and negatively impact perceived risk and psychological distance, promoting social commerce engagement.

TL;DR: This work examines how five companies use business process management (BPM) to implement digital transformation, performs a qualitative interview study, and analyzes the capabilities of BPM based on six requirements of digital transformation.

TL;DR: It is found that social media diversity and big data analytics have a positive interaction effect on market performance, which is more salient for SMEs than for large firms.

TL;DR: This paper casts a wide net to understand and consolidate from literature the potential factors that can influence the effective use of big data, so they may be further studied.

TL;DR: A model from the perspective of organizational learning and social capital is developed to examine how the social-media-based customer-firm co-creation mechanism conceptualized as the structural, cognitive, and relational dimension of social capital influences the first-order knowledge outcome and second-order dynamic capability outcome.

TL;DR: It is argued that a firm’s BDAC helps enhance two distinct types of innovative capabilities, incremental and radical capabilities, and that information governance positively moderates this relationship.

TL;DR: A theoretical perspective to BDA research is introduced that explains how organizational actions contribute to actualizing BDA affordances and further provides practical implications that can help guide practitioners in BDA adoption.

TL;DR: It is shown that a clear pattern of differences in effect exists between DNs and DIs with respect to the sequential belief updating mechanism and that these results are relatively stable over time.

TL;DR: This study advances a research model that not only delineates between customers’ utilitarian and hedonic expectations for online shopping but also highlights how these expectations can be best served through functional and esthetic performance, respectively.

TL;DR: The results showed that browsing of SNS behavior has a stronger impact than participating of S NS behavior on either bonding or bridging social capital on the giving intention of social commerce.

TL;DR: A model that adds a principled approach to the intention to use care robots is proposed that supports consideration of the profession-specific context in robotization.

TL;DR: A novel framework, a theory-based model, and a proof-of-concept system for dissecting emotion and user influence in social media networks are developed, which models emotion-triggered influence and facilitates analysis of emotion-influence causality in the context of U.S. border security and cultural issues.

TL;DR: It is suggested that sellers on the Facebook Second-hand Marketplace should provide messages about their product as accurately as completely as possible to strengthen positive impressions of their posts and to provide an interesting introduction or esthetic pictures to attract consumer attention.

TL;DR: Results show patient satisfaction is positively influenced by the physician’s speech rate but negatively affected by the average spectral centroid of consultation voice, which suggests a substitute role for voice characteristics.

TL;DR: A comprehensive review of current literature on IS discontinuance identifies 55 studies published during 1991–2017 that specifically focus on the topic and disentangles the process, content, and context of the phenomenon, revealing that over the course of a typical IS lifecycle, IS discontinUance may materialize in five distinct forms.

TL;DR: This work extends the body of management tools by proposing an automated text mining framework by drawing on narrative materials from firms and performing topic modeling so as to identify the key issues faced by an organization.

TL;DR: A model including deterrence, moral beliefs, shame, and neutralization techniques is formulated and tested with the employees from 48 countries working for a large multinational company.

TL;DR: Transactional Theory of stress suggests that appraisal and coping processes determine the impacts of stressors, and applies TTS at the technology level, where the presence of information and communication technologies triggers the two processes and technostress creators are appraisals of ICTs.

TL;DR: Investigation of cognitive trust and emotional trust transfer from web payment to mobile payment services with the emphasis on the effect of web–mobile payment relationship shows perceived entitativity enhances the transfer of cognitive Trust and emotional Trust from WP to MP services.

TL;DR: Results confirm that IQ influences behavioral intentions and TM tools usage, through perceptions of external control, perceived ease of use, and perceived usefulness; top management support also has a key role in determining the usage of TM tools.

TL;DR: In this paper, the authors reveal that big data resources primarily improve firm performance by enhancing the market-directed capabilities of the firm and that firms pursuing a differentiation rather than cost-leadership strategy gain most from big data resource investments.

TL;DR: Topic modeling using latent semantic indexing was applied to author-supplied keywords and results suggest that IS research has evolved considerably over time and generally included new frontiers while serving its core strength and identity.

TL;DR: In this paper, the authors demonstrate the valuable contribution of decision support systems that combine data-driven analytics and simulation techniques in understanding complex systems such as urban transportation, and show that shared, autonomous electric vehicles can substantially reduce resource investments while keeping service levels stable.