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Visitors' engagement and authenticity: Japanese heritage consumption

TLDR
In this paper, the authors established relationships among the concepts of culturally specific motivation, perception of authenticity, engagement and attendant behavioral consequences based on domestic visitors' experiences at Japanese heritage sites and further extended Kolar and Zabkar's model of authenticity by including concepts of serious leisure, heritage related behaviors, self-connection and their effects over engagement using Partial Least Square, whereby both formative and reflective scales are included.
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This article is published in Tourism Management.The article was published on 2015-02-01 and is currently open access. It has received 211 citations till now. The article focuses on the topics: Heritage tourism & Cultural heritage.

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The role and dimensions of authenticity in heritage tourism.

TL;DR: In this paper, the authors investigated how authenticity affects tourist satisfaction with, and loyalty to, an attraction and its heritage value and found that tourist satisfaction from experiencing constructive and existential authenticity is a strong indicator of their intention to revisit.
Journal ArticleDOI

Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences

TL;DR: In this article, the importance of service quality as a tool to enhance customer engagement remains under-explored, as addressed in this study, and the results reveal a positive effect of Service Quality on customer engagement, which consequently exerts a favorable impact on brand experience and repatronage intent.
Journal ArticleDOI

Tourism-based customer engagement: the construct, antecedents, and consequences

TL;DR: In this paper, the authors identify key antecedents and consequences of tourism customer engagement, which remain nebulous to date, drawing on a service-dominant (S-D) logic perspective.
Journal ArticleDOI

Customer experience and engagement in tourism destinations: the experiential marketing perspective

TL;DR: In this paper, the authors investigated the effects of customers' tourism experience on the development of their competitive advantage in the tourism industry. But they focused on experiential services and did not consider the economic impact of these services.
Journal ArticleDOI

Authenticity and loyalty at heritage sites: The moderation effect of postmodern authenticity

TL;DR: Wang et al. as discussed by the authors constructed a relationship model of perceived authenticity, existential authenticity, and loyalty by examining the effects of tourists' perceptions of the authenticity of tangible and intangible heritage on tourists' existential authenticity and destination loyalty, and further examined the moderating role of postmodern authenticity on the relationship between perceived authenticity and existential authenticity.
References
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Book

A primer on partial least squares structural equation modeling (PLS-SEM)

TL;DR: The Second Edition of this practical guide to partial least squares structural equation modeling is designed to be easily understood by those with limited statistical and mathematical training who want to pursue research opportunities in new ways.
Book

Multivariate data analysis : a global perspective

TL;DR: In this paper, the authors present an overview of models and model building for multivariate analysis, including cleaning and transforming data, and applying them to structural equation models and SEMs.
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Index Construction with Formative Indicators: An Alternative to Scale Development

TL;DR: This article examined the nature of formative indicators and discussed ways in which the quality of the formative measures can be assessed, and illustrated the proposed procedures with empirical data, with the aim to enhance researchers' understanding of the forms and assist them in their index construction efforts.
Book

The Order of Things

TL;DR: The Order of Things as mentioned in this paper is one of the most significant works of the twenty-first century, and it was the seminal work of Foucault's later work on power and discourse that established his reputation as an intellectual giant.
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Frequently Asked Questions (14)
Q1. What are the contributions in this paper?

This paper establishes relationships among the concepts of culturally specific motivation, perception of authenticity, engagement and attendant behavioral consequences based on domestic visitors ' experiences at Japanese heritage sites. Several implications can be drawn from the study findings and interesting directions for future research are provided. It further extends Kolar and Zabkar 's ( 2010 ) model of authenticity by including concepts of serious leisure, heritage related behaviors, self-connection and their effects over engagement using Partial Least Square, whereby both formative and reflective scales are included. 

This represents a limitation of this study but also opens further avenues for future research. Thirdly, future research might also examine whether the strength of the preconceived notions is reflected at different stages of the conceptual model, each of which must be managed to strengthen tourism sites ’ brand equity. Therefore, the authors would like to invite future research, applying and extending this model in other research settings and countries Further study of authenticity and engagement may require a combination of several methodological approaches e. g., in-depth interviews with visitors and managers. 

the authors found heritage related behaviors to have a positive influence on visitor loyalty, implying consumers motivated to visit a site for heritage consumption have the propensity to become loyal, repeat, and protective visitors. 

There is a value attached to ‘aestheticization’ in Japanese culture, which may be receptive to manipulation of atmosphere to suit state and corporate driven collective social norms. 

Due to the potential violation of face validity, the authors followed the panel rating approach for each questionnaire item as either ‘very representative’, ‘moderately representative’, or ‘not at all representative’ of the respective constructs. 

The authors expected existential rather than object-based authenticity to display a stronger relationship to heritage related behaviors, attributed to the Japanese context and the comparative physical newness of many touristic offerings (Jimura, 2011). 

Visitors’ object-based authenticity, existential authenticity and engagement evaluation may also vary across cultures so it would be relevant to examine the dimensions that are shared among different cultural and national groups. 

Suggesting the Japanese site visitor is willing to make some degree of sacrifice in order to satisfy their quest for authentic offerings, intimating consumers’ perception of Japanese object-based authenticity is not diminished by the absence of ‘original’ unaltered sites. 

Data was mainly gathered during weekends and the Japanese holiday period when a proportionally higher number of University and College students visit tourist sites. 

The positive relationship between visitor engagement and visitor loyalty suggests engaged visitors have a higher propensity to be committed, emotionally connected, and even devoted to a site, thereby eliciting loyalty. 

In line with Kolar and Zabkar’s (2010) findings, the authors found that cultural motivation had a very strong positive influence on object-based authenticity, but in the context of Japanese consumers. 

(4) Self-connection was positively linked to engagement; therefore, tourism planners and managers could encourage and facilitate self-connection between tourist sites and visiting consumers to enhance levels of engagement. 

Reflecting upon this, the findings demonstrate that cultural motivation has a very strong, positive influence on visitor engagement in the sense that this abstract understanding of object-based authenticity does not act as a barrier to visitor loyalty but actually may enhance levels of visitor engagement (Dwayne & Tasaki, 1992). 

Existential authenticity has a strong positive influence upon visitorloyalty***p<0.001; **p<0.01; *p<0.055.0 Discussion and implications