Showing papers in "Journal of Retailing and Consumer Services in 2019"

TL;DR: In this paper, the authors present and empirically test a framework that theorizes how consumers perceive and evaluate the benefits and augmentation quality of AR apps, and how this evaluation drives subsequent changes in brand attitude.

TL;DR: In this paper, the authors examined the associations of the dark side of social media use and fake news sharing behavior among social media users and found that online trust, self-disclosure, fear of missing out, and social media fatigue are positively associated with the sharing fake news.

TL;DR: A mechanism for measuring the influencer index across popular social media platforms including Facebook, Twitter, and Instagram is proposed and findings indicate that engagement, outreach, sentiment, and growth play a key role in determining the influencers.

TL;DR: In this paper, the authors investigated the relationship between the dimensions of customer perceived value, customer satisfaction, and customer loyalty in the context of hotels using structural equation modelling (SEM) and found that customer satisfaction had a significant direct positive effect on customer satisfaction and/or customer loyalty.

TL;DR: In this paper, the authors investigated the role of perceived food quality, price fairness, perceived value and customer satisfaction on customers' revisit and word-of-mouth (WOM) intentions towards organic food restaurants.

TL;DR: In this article, a psychometrically valid and reliable instrument that measures different uses and gratifications behind the use of food delivery apps (FDAs) was developed and the association between different U&Gs and intentions to use FDAs were investigated.

TL;DR: In this article, the authors identify the various barriers that affect the adoption of IoT in the retail supply chain in the Indian context and also investigate the interdependences between the factors using a two-stage integrated ISM and DEMATEL methodology.

TL;DR: In this paper, an extended value-attitude-behavior model was proposed to explain consumers' green purchase behavior and validated this model on a random sample of 399 Chinese consumers in Hong Kong.

TL;DR: In this article, the importance of service quality as a tool to enhance customer engagement remains under-explored, as addressed in this study, and the results reveal a positive effect of Service Quality on customer engagement, which consequently exerts a favorable impact on brand experience and repatronage intent.

TL;DR: In this paper, the authors examined how customer and firm based factors are related to customer engagement with a focus on the airline industry and found that customer-based factors such as brand experience and brand love significantly affect customer engagement.

TL;DR: In this paper, the effects of consumers' values, social norms on their personal norms and environmental behavior, and examine the mediating role of personal norms in the relationship between social norms and environment behavior.

TL;DR: The authors investigated the relationship between memorable tourism experiences, hedonic and eudaimonic well-being, and place attachment and found that tourism experiences significantly influenced tourists' place attachment, and that they developed an attachment to a destination when their experience is memorable, satisfying and enhances their purpose and meaning in life.

TL;DR: This paper developed and tested a comprehensive model of personalized advertising in the development of consumer's brand perceptions using 242 responses collected from Amazon Mechanical Turk and found perceived personalization positively impacts consumer brand engagement and brand attachment, both enhance perceived quality and brand loyalty of brands advertised on Facebook.

TL;DR: In this article, the authors segment Generation Y female online shoppers according to their psychographic, demographic, and behavioral characteristics and identify six shopping profiles: price shoppers, discovery shoppers, emotional shoppers, strategic shoppers, fashionistas, and shopping fans.

TL;DR: In this article, the authors build a structural model to establish the relationship between egoistic and altruistic values on customers' attitudes and their intention to purchase products with eco-friendly packaging.

TL;DR: In this article, the authors identify the important factors for hotel selection based on previous travelers' reviews on TripAdvisor and develop a new method for the use of Multi-Criteria Decision-Making (MCDM) and soft computing approaches.

TL;DR: In this paper, the authors examined the acceptance and usage behavior of online grocery shopping in Thailand and proposed an extension of the technology acceptance model, including subjective norm, visibility, perceived risk, and perceived enjoyment to better understand the factors and the extent to which they lead to the acceptance or rejection of online groceries shopping.

TL;DR: In this article, the authors investigated the intention to adopt mobile payment services by emphasizing the role of multiple benefits, including convenience, enjoyment, and economic benefits, and found that attitudes positively influence the intention of mobile payment users.

TL;DR: Wang et al. as mentioned in this paper examined the relationship between social identification, customer engagement and purchase intention in the context of online communities and found that identifying with other members of the online community is significantly related to identification with the community; both identifications have a significant impact on customer engagement, which can lead to purchase intention.

TL;DR: A behavioral model of the use of P2PM-pay systems is proposed and the key antecedents of the customer's intention to use are identified and the significant impact of social norms and perceived trust are corroborated.

TL;DR: The result of the analysis indicates that UTAUT 2 explains 71% of the use of online games in mobile devices, and highlights the importance of habit in the useof online games.

TL;DR: In this paper, the authors apply Service Dominant Logic and the consumption value theory to examine how retail customers derive value from CP in social media brand communities in the retailing sector, and empirical results from 584 consumers confirm the CP influence on functional value, emotional value, relational value and entitativity value, which translate to brand relationship performance outcomes.

TL;DR: Li et al. as discussed by the authors developed a trust mechanism based on trust transfer theory in the context of customer-to-customer (C2C) social commerce and found that customers have continuous purchase intentions when they trust sellers and brands at the same time.

TL;DR: In this paper, the authors examined the relationship between airport service quality, passenger satisfaction, and behavioural intentions including airport reuse and destination revisit, and found that overall airport services quality is significantly related to airport reuse.

TL;DR: In this article, the National Social Science Foundation of China (NSF), the Humanities and Social Sciences Foundation of the Ministry of Education of China [17YJCZH125] and the Basic Research Foundation of Central Universities of China[300102239663] were supported by the authors.

TL;DR: In this paper, the influence of anthropomorphism on consumers' perceptions of AR in the retail environment remains poorly understood, and the authors discuss how managers can assist retailers in leveraging the anthropomorphisation of AR as part of the effort to build effective relationships with their customers.

TL;DR: Wang et al. as mentioned in this paper employed the hierarchy-of-effects model and the commitment-involvement theory to develop a three-stage model to evaluate the impact of product cognition on purchase intention in CBEC.

TL;DR: Wang et al. as discussed by the authors examined how information support moderated the relationship between different social presence dimensions and trust in social commerce, and the influence of consumers' trust in online merchants is examined on shopping intentions.

TL;DR: In this paper, a multigroup analysis was conducted to compare the relationships between psychological and functional barriers and their effects on resistance behavior in mobile banking resistance among elder individuals, and the results indicated that tradition and image barriers affect usage, value, and risk barriers.

TL;DR: In this paper, the authors analyzed the factors affecting financial technology adoption from consumer and retailer perspectives respectively, and suggested an integrated model in which each adoption influences each other's demand from the perspective of the two-sided market.