Journal ArticleDOI
Co-creation of tourist experiences: a literature review
TLDR
In this paper, a review of the literature concerning co-creation of tourism experiences is presented, highlighting the importance of active participation and interaction among tourists in the process of creating tourism experiences.Abstract:
This paper reviews the literature concerning co-creation of tourism experiences. It analyses the theoretical underpinnings of co-creation and discusses key dimensions of the concept from the tourist's perspective, highlighting the importance of active participation and interaction. The aim is to propose a psychology-focused definition of on-site co-creation tourism experience on which to base a conceptual framework relating important constructs. Opportunities for future empirical research in this area are suggested.read more
Citations
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Marketing robot services in hospitality and tourism: the role of anthropomorphism
TL;DR: In this paper, anthropomorphic human-like characteristics seem critical component to consumers accepting robotic service (rS) and they should play an increasing role in hospitality and tourism services. But they are difficult to implement in practice.
Journal ArticleDOI
Co-Creation Experiences: Attention and Memorability
TL;DR: A review of the literature and in-depth interviews with tourists who participated in a swimming with dolphins experience are used to explore the importance of co-creation in enhancing attention and the memorability of the experience.
Journal ArticleDOI
Social involvement and park citizenship as moderators for quality-of-life in a national park
TL;DR: In this paper, the authors contribute to the advancement of quality-of-life research in tourism by examining complex relationships involving direct, mediated, moderated and moderated mediation relationships among tourists.
Journal ArticleDOI
The dimensions of rural tourism experience: impacts on arousal, memory, and satisfaction
TL;DR: In this paper, the authors analyzed the visitors' experiences in rural destinations and found that they were driven by the search for unique and memorable experiences in particular settings, but knowledge on visitors' experience in these settings is still scarce.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Journal ArticleDOI
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
TL;DR: In this paper, the authors argue for the recognition of important experiential aspects of consumption, such as the symbolic, hedonic, and esthetic nature of the experience of consumption.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Servicescapes: The Impact of Physical Surroundings on Customers and Employees:
TL;DR: A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees as mentioned in this paper, where the authors propose a typology for service organizations.