Journal ArticleDOI
The impact of emotional labor in a retail environment
TLDR
In this article, the authors examined the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment and found that emotional labor predicts both job satisfaction, while emotional exhaustion only predicts job satisfaction.About:
This article is published in Journal of Business Research.The article was published on 2013-05-01. It has received 58 citations till now. The article focuses on the topics: Emotional exhaustion & Affective events theory.read more
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Hubungan antara perceived organizational support dengan emotional labor pada karyawan dengan jabatan account manager di pt. x kota jakarta
TL;DR: In this paper, a study on perceived organizational support and emotional labor in Kota Jakarta, Indonesia, was conducted, where the authors proposed a set of five categories of perceived organizational and emotional support, including: perceived support merupakan suatu keyakinan individu mengenai seberapa besar organisasi menghargai kontribusi and memperhatikan kesejahteraan karyawannya.
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Gestión del conflicto y valor de las emociones en las organizaciones
TL;DR: In this paper , a revisión bibliográfica sobre el concepto and its aplicación is presented, as well as the result of una investigación cuantitativa realizada in el Sector Hotelero.
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Pengaruh Leadership dan Organization Culture Terhadap Turnover dan Job Satisfaction Sebagai Mediator Pada Perusahaan Startup Digital
TL;DR: In this article , the authors bertujuan untuk menganalisis dan menguji pengaruh dari Leadership, Organization Culture terhadap Turnover Intention dengan Job Satisfaction sebagai mediator pada di perusahaan startup digital.
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Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction
TL;DR: In this article, the effect of emotional labor strategy on negative word of mouth mediated by customer satisfaction was examined and it was shown that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished.
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The effects of café servicescape on employee job satisfaction-centered on social interaction, job experience and emotional experience: A study in Vietnam
TL;DR: In this paper , the authors investigated the effects of café servicescape characteristics on job experience, employee-to-customer interaction (ECI), employee inner emotion and their relationship toward job satisfaction.
References
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Journal ArticleDOI
Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
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Multivariate data analysis
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
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The measurement and antecedents of affective, continuance and normative commitment to the organization
Natalie J. Allen,John P. Meyer +1 more
TL;DR: In this article, the authors proposed a three-component model of organizational commitment, which integrates emotional attachment, identification with, and involvement in the organization, and the normative component refers to employees' feelings of obligation to remain with the organization.
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The measurement of experienced burnout
TL;DR: A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals as discussed by the authors, and three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment.
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The Measurement of Organizational Commitment.
TL;DR: The Organizational Commitment Questionnaire (OCQ) as discussed by the authors ) is a measure of employee commitment to work organizations, developed by Porter and his colleagues, which is based on a series of studies among 2563 employees in nine divergent organizations.