Journal ArticleDOI
The impact of emotional labor in a retail environment
TLDR
In this article, the authors examined the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment and found that emotional labor predicts both job satisfaction, while emotional exhaustion only predicts job satisfaction.About:
This article is published in Journal of Business Research.The article was published on 2013-05-01. It has received 58 citations till now. The article focuses on the topics: Emotional exhaustion & Affective events theory.read more
Citations
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Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Technical Report No. 16.
Abstract: Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)
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Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent
Hyo Sun Jung,Hye Hyun Yoon +1 more
TL;DR: In this paper, a study was conducted to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry.
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Donning the mask: effects of emotional labour strategies on burnout and job satisfaction in community healthcare.
Jatin Pandey,Manjari Singh +1 more
TL;DR: Surface-level emotional labour was found to be a more desirable strategy for community health care workers for the effective and efficient performance of their work roles and has a significant contribution to design, redesign, and improvement of employment practices in community healthcare.
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YouTube beauty gurus and the emotional labour of tribal entrepreneurship
TL;DR: In this paper, a net-nographic study of YouTube Beauty Gurus as tribal entrepreneurs, and uniting the concept of emotional labour with theories of moral emotions, demonstrate the importance of emotional labor to tribal entrepreneurship's success.
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The Role of Emotions on Frontline Employee Turnover Intentions
TL;DR: In this paper, the role of employee's emotions as influencers of job satisfaction, affective organizational commitment, and turnover intentions within a frontline employee context was examined, using a sample of 126 retail employees, structural equation modeling was used to test the theoretically developed model.
References
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Journal ArticleDOI
Affective mechanisms linking dysfunctional behavior to performance in work teams: a moderated mediation study.
TL;DR: It is demonstrated that team members' collective emotions and emotional processing represent key mechanisms in determining how dysfunctional team behavior is associated with team performance.
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An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager-Salesperson Relationships
TL;DR: In this paper, the authors examined three trust-building processes and outcomes in sales manager-salesperson relationships, based on a sample of more than 400 business-to-business salespeople from a variety of industries.
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Links among satisfaction, commitment, and turnover intentions: The moderating effect of experience, gender, and performance
TL;DR: In this paper, the authors develop and test hypotheses about the moderating impact of experience, gender, and performance on the relationships among job satisfaction dimensions, organizational commitment, and turnover intentions.
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Service climate and organizational commitment: The importance of customer linkages
TL;DR: In this paper, the authors test a model comparing overall and customer-linked antecedents and consequences of employee affective organizational commitment and find that customer-related job satisfaction is more related to organizational commitment than is overall job satisfaction.
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An examination of the role of perceived support and employee commitment in employee-customer encounters.
Christian Vandenberghe,Kathleen Bentein,Richard Michon,Jean-Charles Chebat,Michel Tremblay,Jean-Francois Fils +5 more
TL;DR: Perceived organizational support had both a unit-level and an employee-level effect on 1 dimension of service quality: helping behavior, and affective commitment to customers enhanced service quality.