Journal ArticleDOI
The impact of emotional labor in a retail environment
TLDR
In this article, the authors examined the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment and found that emotional labor predicts both job satisfaction, while emotional exhaustion only predicts job satisfaction.About:
This article is published in Journal of Business Research.The article was published on 2013-05-01. It has received 58 citations till now. The article focuses on the topics: Emotional exhaustion & Affective events theory.read more
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Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Technical Report No. 16.
Abstract: Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)
Journal ArticleDOI
Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent
Hyo Sun Jung,Hye Hyun Yoon +1 more
TL;DR: In this paper, a study was conducted to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry.
Journal ArticleDOI
Donning the mask: effects of emotional labour strategies on burnout and job satisfaction in community healthcare.
Jatin Pandey,Manjari Singh +1 more
TL;DR: Surface-level emotional labour was found to be a more desirable strategy for community health care workers for the effective and efficient performance of their work roles and has a significant contribution to design, redesign, and improvement of employment practices in community healthcare.
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YouTube beauty gurus and the emotional labour of tribal entrepreneurship
TL;DR: In this paper, a net-nographic study of YouTube Beauty Gurus as tribal entrepreneurs, and uniting the concept of emotional labour with theories of moral emotions, demonstrate the importance of emotional labor to tribal entrepreneurship's success.
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The Role of Emotions on Frontline Employee Turnover Intentions
TL;DR: In this paper, the role of employee's emotions as influencers of job satisfaction, affective organizational commitment, and turnover intentions within a frontline employee context was examined, using a sample of 126 retail employees, structural equation modeling was used to test the theoretically developed model.
References
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Journal ArticleDOI
Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations:
TL;DR: In this article, the authors conceptualize and empirically examine professional associations' relationship-building efforts (core services performance, rewards for contributions, dissemination of organizational knowledge, member interdependence enhancement activities, and reliance on external membership requirements) that are theorized to enhance their membership's commitment to the relationship as well as the membership's relationship behaviors.
Book
Applied Regression: An Introduction
TL;DR: In this paper, applied regression allows social scientists who are not specialists in quantitative techniques to arrive at clear verbal explanations of their numerical results, including residuals, interaction effects, specification error, multicollinearity, standardized coefficients, and dummy variables.
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The Affective Consequences of Service Work: Managing Emotions on the Job
TL;DR: This paper examined the effects of emotional labor on workers employed in the banking and hospital industries and found that performance of emotional labour does not have uniformly negative consequences for workers, as some accounts imply.
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Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
TL;DR: In this paper, the authors investigate the influence of the extent of service employees' display of positive emotions and the authenticity of their emotional labor display on customers' emotional states and subsequently, customers' assessments of the service interaction and their relationship with the service provider.
Book
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
TL;DR: Leidner's study reveals the complex and often unexpected results that come with the routinization of service work as discussed by the authors, revealing the tension between the belief in personal autonomy and the domination of a powerful corporate culture.