Journal ArticleDOI
To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
Reads0
Chats0
TLDR
In this article, the authors explored the antecedents and consequences of service employee engagement, and examined the main effect of resources (autonomy, feedback, and support) on engagement and how the interaction among resources impacts engagement.About:
This article is published in Journal of Business Research.The article was published on 2013-11-01. It has received 255 citations till now. The article focuses on the topics: Employee engagement & Service (business).read more
Citations
More filters
Journal ArticleDOI
Emotional Salespeople: customer orientation and emotional intelligence
TL;DR: In this paper, the authors investigated the relationship between the emotional intelligence of salespeople and their customer orientation and concluded that the percentage of customer orientation variability explained by the model is 12% and that for each increase in standard deviation of total emotional intelligence, customer orientation increases by.35 standard deviation.
Journal ArticleDOI
Collecting and reporting employee feedback for large organizations: Tips from the Department of Veterans Affairs.
A Comparison of Employee’s Engagement Models with Emphasis on Human Resources in Iranian Organizations
TL;DR: In this paper, the authors compare employee's belongingness models with emphasis on human resources in Iranian organizations and find that the highest degree of similarity among employee's job-belongness models is on emotional belonging, work quality, possibility of progressiveness and reward and benefits components.
Posted Content
Significance on Organizational Performance of Global MNCs: Management Development, Human Resource System, or Employee Engagement?
TL;DR: In this paper, the authors examined the mediating role of employee engagement in the human resource system-organizational performance relationship and found that employee engagement was crucial in influencing organizational performance both directly and as a mediator.
Journal Article
Head Nurses ' Job Demands and Resources and its Relationship with Their Work Engagement at Mansoura University Hospitals
Hala Gabr,Ahlam El-Shaer +1 more
TL;DR: In this article, a study was conducted to determine relationships between head nurses' job demands and resources with their work engagement, and a descriptive correlation design was used in carrying out this study.
References
More filters
Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Book
Multiple Regression: Testing and Interpreting Interactions
Leona S. Aiken,Stephen G. West +1 more
TL;DR: In this article, the effects of predictor scaling on the coefficients of regression equations are investigated. But, they focus mainly on the effect of predictors scaling on coefficients of regressions.