Journal ArticleDOI
To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
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In this article, the authors explored the antecedents and consequences of service employee engagement, and examined the main effect of resources (autonomy, feedback, and support) on engagement and how the interaction among resources impacts engagement.About:
This article is published in Journal of Business Research.The article was published on 2013-11-01. It has received 255 citations till now. The article focuses on the topics: Employee engagement & Service (business).read more
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Managerial Strategies for Improving Employee Engagement: A Single Case Study
TL;DR: Al Alcala et al. as discussed by the authors presented a case study on managerial strategies for improving employee engagement. But they focused on a single case study and did not consider the impact of organizational diversity and diversity on the degree of Doctor of Business Administration.
Journal ArticleDOI
Servant and transformational leadership: a supply chain management perspective
TL;DR: In this article, the authors examined the influence of transformational and servant leadership on the efficient and responsive type supply chains and found that the efficacy of each type of leadership can be influenced by the context in which they operate and especially in supply chain environments.
Journal ArticleDOI
Direct and Indirect Effects of Beneficiary Contact and Supervisor Support on Service Performance: Does Perceived External Prestige Matter?
TL;DR: This paper examined the impact of employees' interactions with external beneficiaries in explaining service performance and found that supervisor support (an internal factor) and contact with beneficiaries (an external factor) influence employee service performance.
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How Flexible Work Arrangements Affects Affective Organizational Commitment, and Work-Life Enrichment in Pakistan’s Service Industry: The Role of Time Planning, Work-Life Conflict, and Engagement
TL;DR: In this paper, the authors proposed a theoretical framework to explain how FWAs induce affective commitment and help in achieving work-life enrichment, and they concluded that positive outcomes are generated by simply providing FWAs and more friendly policies whereby increasing effectiveness and ensuring business success continuity.
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Customer service improvement through engagement : a study of the semi-skilled, frontline workforce in the retail industry in South Africa
TL;DR: In this article, a qualitative, inductive and exploratory approach was taken to understand what impacted on and influenced engagement in a South African retail environment, and the responses of 54 participants were captured.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Book
Multiple Regression: Testing and Interpreting Interactions
Leona S. Aiken,Stephen G. West +1 more
TL;DR: In this article, the effects of predictor scaling on the coefficients of regression equations are investigated. But, they focus mainly on the effect of predictors scaling on coefficients of regressions.