Journal ArticleDOI
To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
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In this article, the authors explored the antecedents and consequences of service employee engagement, and examined the main effect of resources (autonomy, feedback, and support) on engagement and how the interaction among resources impacts engagement.About:
This article is published in Journal of Business Research.The article was published on 2013-11-01. It has received 255 citations till now. The article focuses on the topics: Employee engagement & Service (business).read more
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Performance management to enhance employee engagement for corporate sustainability
TL;DR: In this article, the authors examine literature in order to explore the reasons why performance management positively affects employee engagement (EE) as well as how PM should be conducted to achieve EE.
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The Effect of Servant Leadership on Hotel Employees' Behavioral Consequences: Work Engagement Versus Job Satisfaction
TL;DR: In this article, the authors explored the impact of servant leadership on absenteeism, in-role performance, and extra role performance via the mediating roles of work engagement and job satisfaction.
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The link between tourism involvement and service performance: Evidence from frontline retail employees
TL;DR: In this article, the authors proposed new insights into theoretical concepts and evaluated the empirical evidence on the direct relationship between tourism involvement and employee service performance and its indirect relationship through work engagement and job satisfaction in the context of retail.
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Work engagement, emotional exhaustion, and counterproductive work behavior
TL;DR: This paper proposed that work engagement would increase emotional exhaustion for individuals who rated lower in the conscientiousness personality trait, and found a three-way interaction, whereby work engagement increased emotional fatigue for less conscientious individuals who were also neurotic or emotionally unstable, while conversely decreasing emotional fatigues for more conscientious individuals.
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Frontline employees' participation in service innovation implementation: The role of perceived external reputation
TL;DR: In this paper, the authors investigated how employees' perceived external reputation is associated with their willingness to participate in service innovation implementation, and found that the link between perceived reputation and service innovation behavior is mediated by expected reputation gains and expected positive performance outcomes.
References
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The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Book
Multiple Regression: Testing and Interpreting Interactions
Leona S. Aiken,Stephen G. West +1 more
TL;DR: In this article, the effects of predictor scaling on the coefficients of regression equations are investigated. But, they focus mainly on the effect of predictors scaling on coefficients of regressions.