KIMEP University

About: KIMEP University is a education organization based out in Almaty, Kazakhstan. It is known for research contribution in the topics: Corporate governance & Government. The organization has 185 authors who have published 426 publications receiving 5098 citations.

Public sector reform in Kazakhstan: issues and perspectives

Abstract: Purpose – This paper aims to investigate public sector reform (PSR) initiatives in Kazakhstan, and how such reform efforts have helped the government to be more responsive to the needs and demands of the citizensDesign/methodology/approach – The paper examined four key PSR initiatives: decentralization, Civil Service reform, e‐governance, and civil society in improving governance in post‐Soviet KazakhstanFindings – In light of Kazakhstan government's efforts to reform the public sector, the study finds that substantial progress has been made in improving its service delivery systems and enhancing good governanceResearch limitations/implications – The study is an investigation of four out of several PSR initiatives aimed at improving good governanceOriginality/value – The study provides insights into how aspects of PSR can be fundamentally useful in promoting good governance

Stakeholder Expectation of Corporate Social Responsibility Practices: A Study on Local and Multinational Corporations in Kazakhstan

Abstract: Assuming differences among the stakeholders, the study investigated stakeholders' expectations of different aspects of corporate social responsibility (CSR) practices in Kazakhstan. As a transition economy, both internal stakeholders and the government still place more emphasis on economic and legal responsibilities for the sustainability of business organizations. On the other hand, civil society members and non-governmental organizations (NGOs) argue that business organizations need to focus more on ethical and discretionary responsibilities in Kazakhstan. The findings of the study will help both local business organizations and multinational corporations (MNCs) to understand stakeholders' expectations and to modify CSR activities in the right direction in the context of emerging economies. The policy implications of the study are also discussed. Copyright © 2012 John Wiley & Sons, Ltd and ERP Environment

Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty

Abstract: The present research investigates how trust and distrust differently mediate in customer perceptions of various web features in the process of building customer loyalty. Assuming trust and distrust are different in their psychological aspects, we propose that trust is a cognitively active construct, whereas distrust is an affectively active construct. To support this proposal, we select six antecedents of trust and distrust and hypothesize their different relationships as follows: 1) Antecedents with capability-based elements, such as site convenience and content relevance, are associated with trust; 2) Antecedents with relationship-affecting elements, such as customer involvement and web fraud, are associated with distrust; 3) Antecedents with both elements, such as content truthfulness and customer responsiveness, are associated with both trust and distrust. A survey is conducted on 279 online shopping mall users in Korea, and the result shows that most of the foregoing hypotheses are supported. The finding suggests: 1) Trust emerges when customers expect positive result with confidence, thereby implying that it is cognitively activated; 2) Distrust emerges when customers suspect that the seller has a vicious motivation, thereby implying that it is affectively activated. From these premises, the present study contributes to the literature by showing how trust and distrust are different, and why they should be managed differently to establish customer loyalty.

Supportive Chinese supervisor, innovative international students: a social exchange theory perspective

Abstract: This study investigates the impact of supervisor support on research innovation pursuit among international doctoral students in China. A total of 120 international doctoral students’ responses were employed through random sampling from the three business schools of Chinese public universities. The data were analyzed using the partial least squares technique, a second-generation statistical software package for structural equation modeling. The results revealed that supervisor support significantly affects students’ research innovation endeavors. The study also suggests that supportive supervision is necessary for fostering citizenship behavior, creativity and innovation pursuit among international doctoral students. The findings of this pioneering study will help higher education administrators, and policymakers revisit existing doctoral program management and deliveries processes and encourage academic supervisors to modify guidance and mentoring procedures for doctoral students.