NICE Systems

About: NICE Systems is a based out in . It is known for research contribution in the topics: Session (computer science) & Audio signal. The organization has 277 authors who have published 197 publications receiving 5264 citations.

System and method for transferring interaction metadata messages over communication services

Abstract: System and method for transmitting interaction metadata messages, for example, computer telephony integration (CTI) messages, from one or more network end points and/ox from a central network device to a recording system using a light-weight interaction metadata protocol, for example, a light-weight CTI protocol, over one or more communication services.

Method and system for improving surveillance of ptz cameras

Abstract: The subject matter discloses a method, comprising obtaining a scene from a video camera and defining at least one point of the scene; creating a first scene terrain model of the scene, said first scene terrain model comprises a typical human object size in pixels in said at least one point of the scene; creating a second scene model of the scene, said second model defines a false positive determination that said at least one point comprises a human object; wherein said second scene model is created when the scene does not contain a human object; obtaining an image of the scene, said image is captured by a video camera; determining whether the human object is detected at the at least one point of said captured image by applying said first scene terrain model and said second scene model on the least one point.

Distributed and open schema interactions management system and method

Abstract: A system or method may receive, on a distributed computing system comprising a plurality of computing nodes, raw interaction data describing at least one interaction between two or more parties. The distributed computing may implement a map-reduce algorithm to map the raw interaction data into one or more entities, wherein each entity describes an attribute of an interaction. The distributed computing system my further update an interaction table to include each of the entities, wherein entities describing attributes of the same interaction are correlated.

Text-based unsupervised learning of language models

Abstract: A method for constructing a language model for a domain, comprising incorporating textual terms related to the domain in language models having relevance to the domain that are constructed from clusters of textual data collected from a variety of sources, thus generating an adapted language model adapted for the domain, wherein the textual data is collected from the variety or sources by a computerized apparatus connectable to the variety or sources and wherein the method is performed on an at least one computerized apparatus configured to perform the method.

System and method for real-time process management

Abstract: A system and method for real-time process management. An attribute of a process currently performed may be related to a key performance indicator (KPI) threshold. A system may determine, in real-time, the KPI threshold was breached. An indication may be provided to, for example, a mobile device. Feedback related to an intervention of an expert may be received on the mobile device.