NICE Systems

About: NICE Systems is a based out in . It is known for research contribution in the topics: Session (computer science) & Audio signal. The organization has 277 authors who have published 197 publications receiving 5264 citations.

Storage device as buffer for unreliable storage

Abstract: A system and method for managing storage of a digital stream including writing data of the stream to a network storage device, while monitoring availability of the network storage device, switching to writing additional data of the stream to a standby storage device while continuing monitoring the availability of the network storage device, if the network storage device becomes unavailable, switching back to writing additional data of the stream to the network storage device while continuing monitoring the availability of the network storage device, when the network storage device becomes available, and writing to the network storage device the additional data that was written to the standby storage device while the network storage device was unavailable, concurrently with the writing of the additional data of the stream to the network storage device.

Method and system for for reconstructing a session by integrating metadata and data of a session

Abstract: A system and method for reconstructing a session. A method may include receiving audio and metadata packets related to a session. Audio data may be recorded and metadata information may be extracted from the metadata packets and stored in association with the audio data. A session may be reconstructed by simultaneously replaying the audio data and presenting a visual representation of the metadata.

Predicting a sales success probability score from a distance vector between speech of a customer and speech of an organization representative

Abstract: A computerized method for sales optimization including receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion.

System and method for distributed rule-based sequencing engine

Abstract: A computing device including a processor and memory may receive input from a user to define one or more sequence types, each sequence type based on a time frame. A distributed computing system may receive interaction data on a plurality of computing nodes and describing an interaction event between a customer and an agent. The one or more computing nodes may associate the received interaction event with the customer's identifier in a customer history table, wherein the customer history table stores historical interaction events for the customer. Further, the computing nodes may assign the received interaction event to a sequence, based on the defined one or more sequence types.

Method and system for centralized recording in a distributed environment

Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.