TeliaSonera

About: TeliaSonera is a company organization based out in Stockholm, Sweden. It is known for research contribution in the topics: Service (business) & Mobile station. The organization has 425 authors who have published 391 publications receiving 5974 citations.

Method and system for providing a service

Abstract: System and procedure for implementing a service in a telecommunication system comprising a first terminal device (1), a control centre (2) comprising means for handling short messages and/or data calls, an automatic apparatus (3) comprising a second terminal device (4) and a control unit (5) connected to it, a telecommunication network (6) comprising an intelligent network (7), said intelligent network containing means (8) for determining charge and location data and producing voice messages, a first telecommunication connection (9) and a second telecommunication connection (10). In the system, the first terminal device (1) and the second terminal device (4) as well as the control centre (2) are connected to the telecommunication network (6). In the procedure, a product is ordered by making a call from the first terminal device (1) to a number shown on the automatic apparatus (3). The control unit (5) controls the automatic apparatus (3) and the second terminal device (4) disposed in the automatic apparatus (3) in such a way that the customer will get the product ordered. If the automatic apparatus has run out of the product or is having a malfunction, then the customer is informed about it by sending a voice message.