Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TLDR
In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
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Investigating the role of festivalscape in culinary tourism: The case of food and wine events
TL;DR: In this article, the importance of festivalscapes in determining emotions, satisfaction and future behavior of participants at food and wine events was analyzed, and it was shown that festivalscape and emotions have significant direct effects on satisfaction, which has a significant effect on behavioral intention.
Journal ArticleDOI
Age differences in mobile service perceptions: comparison of Generation Y and baby boomers
Archana Kumar,Heejin Lim +1 more
TL;DR: In this article, the effects of age on mobile service quality perceptions and its impact on perceived value, satisfaction and loyalty between two significant mobile service user segments (Generation Y and baby boomers) were investigated.
Journal ArticleDOI
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
TL;DR: In this paper, the authors examined the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and customer loyalty for Indian retail banking sector, and further explored the role of customer satisfaction as mediating variable between service quality dimensions.
Journal ArticleDOI
Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions The Example of the Croatian Tourist Destination Dubrovnik
TL;DR: In this paper, the authors defined a model of tourist perceived value, satisfaction, and behavior intentions using structural equation modeling and found that tourists' perceived value associated with Dubrovnik was affected primarily by destination appearance, followed by the emotional experience.
Journal ArticleDOI
Student satisfaction and quality of service in italian universities
TL;DR: The case of the University of Bari has been analyzed by interviewing a random (but well stratified) sample of students in order to test their satisfaction concerning services provided and quality perceived as mentioned in this paper.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.