Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TLDR
In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
Citations
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Celebrity Involvement, Perceived Value, and Behavioral Intentions in Popular Media-Induced Tourism
Chang-Hua Yen,Hsiu-Yu Teng +1 more
TL;DR: In this article, the authors examined the relationship between celebrity involvement and behavioral intentions as well as clarified the role of perceived value, and found that celebrity involvement is positively related to behavioral intentions. But the mechanism underlying this relationship remains a black box.
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Attributes, consequences, and consumer values
TL;DR: In this article, the authors applied a means-end chain approach to identify underlying consumer values across three different restaurant segments: fast food restaurants, casual dining restaurants, and fine dining restaurants.
Journal ArticleDOI
Developing multi-dimensional green value: Extending Social Exchange Theory to explore customers’ purchase intention in green hotels – evidence from Korea
Yang Jiang,Young Tae Kim +1 more
TL;DR: In this article, a pilot test was conducted in three universities and then an anonymous questionnaire was randomly administered to Korean passengers at the Incheon International Airport to elucidate how green value influences potential green hotel customers' propensity to choose green.
Journal ArticleDOI
The Relationship between Reputation, Customer Satisfaction, Trust, and Loyalty
TL;DR: In this paper, the authors show the inter relationship of reputation, customer satisfaction and trust on customer loyalty and show that reputation is the major independent variable that has significant relationship with customer satisfaction, customer loyalty, and trust.
Journal ArticleDOI
The intellectual structure of research in hospitality management: A literature review using bibliometric methods of the journal International Journal of Hospitality Management
TL;DR: In this paper, the authors apply bibliometric methods to identify the main research lines within this scientific field; in other words, its "intellectual structure" and use social network analysis (SNA) to perform a visualization of this structure.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.