Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TLDR
In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
Citations
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Determinants of behavioral intentions in the mobile internet services market
TL;DR: In this article, the authors investigate the theoretical and empirical meaningfulness of a composite model of behavioral intentions in a pure mobile internet services context and investigate the influence of seven service quality determinants on overall service quality perceptions, employing a qualitative research design.
An empirical analysis of customer satisfaction in international air travel
TL;DR: The findings indicate that passengers’ perception of international air travel service quality will differ according to passenger’ age, gender, income, occupation and marital status, and of these dimensions, safety and security is the most important dimension.
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The moderating role of familiarity in rural tourism in Spain
TL;DR: In this paper, the authors examine how tourists' attitudes toward rural tourism, as a new form of tourism, can affect both the quality and the satisfaction that the tourist associates with a specific facility.
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Destination Image, Novelty, Hedonics, Perceived Value, and Revisiting Behavioral Intention for Island Tourism
Tien-Ming Cheng,Chiang-Chuan Lu +1 more
TL;DR: In this article, the authors examined tourists' experience of island tourism and investigated the causal relationships between the destination image, novelty, hedonics, perceived value, and revisiting behavioral intention.
Journal ArticleDOI
Gamification and the impact of extrinsic motivation on needs satisfaction: Making work fun?
TL;DR: In this paper, the authors investigated the impact of extrinsic motivation, such as social pressure or internalized guilt, on employees' psychological needs satisfaction and behavioral intention, and found that when intrinsic motivation is internalized (such as through perceived personal value) it can support needs satisfaction, intrinsic motivation, and behavioural intention.
References
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Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.