Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TLDR
In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
Citations
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The impact of value co-creation on hotel brand equity and customer satisfaction
TL;DR: In this paper, the authors show that the level of customer participation depends to a large extent on their perception of how the hotel favours the process of value co-creation (CcV).
Journal ArticleDOI
Exploring the determinants of e‐learning systems continuance intention in academic libraries
TL;DR: In this article, the authors explore the relationship of web quality (system quality, information quality, and service quality), perceived value, and satisfaction to understand how these critical factors influence the continuance intention of using e-learning systems in academic libraries.
Journal ArticleDOI
Configural Algorithms of Patient Satisfaction, Participation in Diagnostics, and Treatment Decisions' Influences on Hospital Loyalty
TL;DR: The findings support the conclusion that the three conditions in configural algorithm are sufficient for high patient loyalty to the hospital but high patient satisfaction alone is insufficient.
Journal ArticleDOI
Determinants of online booking loyalties for the purchasing of airline tickets.
TL;DR: In this paper, the impact of e-quality on consumer's loyalty in the context of online airplane ticket purchase was analyzed using Structural Equation Modeling (SEM) and E-S-QUAL model.
Journal ArticleDOI
Tourists' destination loyalty through emotional solidarity with residents: an integrative moderated mediation model
Manuel Alector Ribeiro,Manuel Alector Ribeiro,Kyle M. Woosnam,Patrícia Pinto,João Albino Silva +4 more
TL;DR: In this paper, a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty was proposed to test the proposed model, a survey of visitors to Cape Verde islands was undertaken.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.