Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
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In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
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Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
TL;DR: Wang et al. as mentioned in this paper investigated for the first time consumer perceptions of value-in-the-brand-page-experience (VIBE) in an emerging market setting of China.
Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry
TL;DR: In this article, the relationship between service quality, perceived value and customer satisfaction and repurchase intentions in luxury hotel management in Pakistan is investigated, which has implications for both the managers and owners of hotel as to what is the quality and satisfaction criterion of customers.
BookDOI
Global wine tourism: research, management and marketing.
Jack Carlsen,Stephen Charters +1 more
TL;DR: Carlsen et al. as discussed by the authors studied the impact of wine tourism on post-tour purchasing behavior and the effects of survey timing on visitors' perceptions of cellar door quality in an emerging wine region.
Journal ArticleDOI
Cross-Border Electronic Commerce: Distance Effects and Express Delivery in European Union Markets
TL;DR: This study of 721 regions in five countries of the European Union shows that distance is not “dead” in e-commerce, that express delivery reduces distance for cross-border demand, and that e-demand delivered by express services is more time sensitive and less price sensitive than e- demand satisfied by standard delivery.
Journal ArticleDOI
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective
TL;DR: In this article, the authors developed and empirically tested a model which examines the relationship between e-servicescape dimensions, website quality dimensions and website stickiness, website loyalty and word-of-mouth (WOM).
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.