Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
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In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
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A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists:
Hung-Che Wu,Tao Li +1 more
TL;DR: In this paper, a multidimensional and hierarchical model is used as a framework to synthesize the effects of experiential quality, perceived value, heritage image, and experiencial satisfaction on behavioral intentions perceived by heritage tourists.
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The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism An Empirical Investigation Based on Online Traveler Reviews
TL;DR: In this paper, the authors investigated the influence of price on customers' perceptions of service quality and value and found that price has a positive impact on perceived quality but has a negative impact on the perceived value.
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Bank service quality: comparing Canadian and Tunisian customer perceptions
TL;DR: In this article, the authors compared perceptions of bank service quality among Tunisian and Canadian customers, and determined which dimensions of service quality make the greatest contribution to overall customer satisfaction and loyalty.
Journal ArticleDOI
An examination of food tourist’s behavior: Using the modified theory of reasoned action
TL;DR: In this article, the effect of perceived value and satisfaction on food tourists' intention to revisit using the modified theory of reasoned action (TRA) has been examined for food tourism.
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The Showrooming Phenomenon: It's More than Just About Price
TL;DR: In this paper, the benefits and costs of showrooming were examined and found that expected average price savings from showroom are positively associated with show-rooming, while the perceived dispersion in online prices is also positively related to showroom.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.